Linux Telecom Support Engineer - VoIP / SIP
Full-time
Kane Partners LLC
Hybrid – In-office 2 days per week in NJ | No sponsorship available
A growing technology organization is seeking a Linux Telecom Support Engineer to support production systems and troubleshoot complex issues across Linux operating systems, applications, and networks.
This role is ideal for a technically strong professional with experience in telecommunications, VoIP, SIP, and Linux-based production environments who enjoys hands-on troubleshooting and working directly with customer engineering and development teams.
Responsibilities
- Troubleshoot production issues involving Linux operating systems, applications, networking, and VoIP platforms.
- Apply software fixes, updates, patches, and system upgrades.
- Analyze Linux logs, command-line output, and Wireshark packet captures to identify root causes.
- Work directly with customer engineering teams to resolve technical issues and discuss requirements.
- Document production changes and prepare Methods of Procedure (MOPs).
- Collaborate with development teams to report bugs, analyze traces, and support scheduled maintenance windows.
Required Qualifications
- 5+ years of experience supporting Linux-based systems, preferably Red Hat Enterprise Linux (RHEL).
- Strong knowledge of Linux administration and troubleshooting.
- Solid understanding of telecommunications, VoIP, SIP, and networking.
- Experience analyzing Wireshark traces and network packet captures.
- Proficiency gathering and analyzing logs and traces through the Linux command line.
- Strong communication, problem-solving, and customer collaboration skills.
Preferred Qualifications
- Linux scripting experience.
- Basic knowledge of PHP.
- Familiarity with the Diameter protocol.
- Experience with VMware vSphere.
- Basic knowledge of Cisco IOS.
Work Arrangement
This is a hybrid position requiring in-office attendance 2 days per week. Candidates must be authorized to work in the United States without employer sponsorship.
If you have a strong Linux background combined with telecommunications and SIP/VoIP troubleshooting experience, we'd like to hear from you.
Apply today for immediate consideration.
Vacancy posted 2 days ago
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