Customer Service Representative

Job Description

Job Description

Customer Service and Order Management Representative

SEKO USA Tullytown, Pennsylvania, United States (On-site)

Job description

We are looking for a customer-oriented service representative to handle our order department. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Opportunity available is for the 8:00am – 5:00pm shift, Monday through Friday in Tullytown, PA

CSR Job Responsibilities:  

• Order Entry: Collecting and processing purchase orders via email and phone on company ERP system. 
• Communicating with customers in a pleasant and professional manner
• Comfortable speaking on the phone 
• Manage weekly/monthly reports as requested
• Handle customer complaints, provide solutions by directing them to the appropriate departments. 
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and digitally file Documents 
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Be flexible and adapt to change as we continue to grow as a company
• Other duties as assigned

CSR Skills:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and to multi-task, prioritize, and manage time effectively

Physical Requirements:

• Work is performed by sitting at a desk for extended periods
• Standing and walking occasionally to attend meetings or collect documents at the copier.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Working in a noise-moderate environment with computers, phones, and copier.
• Maintaining focus on detailed tasks and managing distractions 

Education & Experience:

• High school diploma or equivalent
• Past administrative experience or tenure in an office setting a plus
• ERP experience a plus

What We Offer:

Seko is a growing company offering a competitive base salary along with the following benefits.

• Top Tier Health Insurance at Minimal cost to you
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account (HSA) with company contribution
  • Company provided Life Insurance
• Company provided Short/Long Term Disability coverage.
• 401(k) Safe Harbor – Non-elective contribution 
• 2 weeks’ Vacation with 3rd week after 5 years
• 1 week Sick
• 10 Paid Holidays
• Other benefits available through company PEO
• Employee Assistance Program (EAP)

Are you ready to join OUR TEAM?

If you fit the description above, we encourage you to apply! We welcome the opportunity of adding new members to our team.

To learn more about what we do, visit our web page