Epic Principal Trainer

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Department:
Strategic Planning & Development

Under the direction of the Director of Ambulatory Medical Informatics, the Epic Principal trainers (PTs) work with the Application Team Leads and application analysts to develop and maintain the training program for the user roles in their application. Principal Trainers will have a solid understanding of the access, clinical and revenue cycle workflows and operations of SVMHS' ambulatory practices including (but not limited to) clinical documentation, orders, scheduling, patient-clinic communications, professional billing, claims and remittance processing.

Primary Duties:

• Develops role-based training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office).
• Designs, develops and maintains instructional materials.
• Maintains policy and procedures documentation.
• Incorporates feedback from others into existing training and training administration procedures.
• Learns new content and consulting with subject matter experts to develop training materials and answer any participant questions.
• Assists with building and testing of training environments, and providing support and troubleshooting issues.
• Collaborates with other trainers by co-facilitating classroom instruction and assisting with exercises as needed.
• Prepares training lessons, prints materials, and sets up the training room and environment prior to the training session.
• Presents information verbally and in writing in a clear and easy-to-understand manner.
• Follows up with trainees outside of the classroom to offer additional support.
• Serves as an expert educator to internal staff.
• Trains and credentials additional classroom trainers as needed.
• Trains staff and end users by teaching technical topics as needed.
• Manages projects by prioritizing projects and by creating and adhering to timelines.
• Completes training tasks outlined in the training project plan and established by the Training Manager.
• Is responsible for development of detailed, workflow-based curriculum for designated application(s).
• Attends status meetings held by the training team and their designated application team(s). May also attend change control meetings and other meetings as needed.
• Ensures deliverables are approved by the appropriate members of the project team and are completed in accordance with the training strategy.
• Develops appropriate proficiency measures for training.
• Determines the appropriate level of training (time, delivery method) for each user in designated application(s).
• Maintains training curriculum, training environment, and delivers ongoing education post go-live.
• Ensures all changes to the application follow approved change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications.
• Information Systems job responsibilities:
  - Employee should be familiar with the Information Systems Standards and Best Practices concepts and requirements.
  - IT will review the Information Systems Standards and Best Practices concepts, requirements and documentation with employees at least once a year for understanding, completeness and accuracy.
• Employee shall document the system management, maintenance, and support requirements in a location accessible to Information Technology and appropriate SVMH support staff who have responsibility.
• Performs other duties as assigned.

Job Requirements:

Education: Bachelor's degree required.

Licensure: Current Epic Principal Trainer certification required. *See below for position specific licensure/certification requirements. New hires and transfers have 45 days from completion of SVMHS-sponsored Epic training to complete required Epic certification.

• Epic Principal Trainer for Ambulatory Clinical Applications: Certification in EpicCare Ambulatory for Principal Trainers
• Epic Principal Trainer for Registration and Scheduling Applications: Certification in Cadence and Prelude for Principal Trainers
• Epic Principal Trainer for Professional Billing and Claims Applications: Certification in Resolute Professional Billing (non-SBO) for Principal Trainers

Experience: A minimum of two (2) years of electronic health record systems analysis, design, build and support required. Epic application implementation, troubleshooting, testing, and support experience preferred. Must have experience with data collection procedures and data management. Must have the ability to translate and write functional specifications, develop and document operational procedures, test software, and coordinate software release procedures. Experience with, or certification in any of the following applications or modules is preferred: EpicCare Ambulatory, Cadence, Prelude, Resolute Professional Billing, MyChart, Security, Bones, Surescripts, SmartForms, Order Transmittal, Referrals, Reporting Workbench, Cadence, Haiku/Canto, CareEverywhere, and/or Urgent Care. Strong instructional design skills preferred. Familiarity/experience using HealthStream Learning Management System preferred.

Pay Range: The hourly rate for this position is $42.36 - $52.94. The range displayed on this job posting reflects the target for new hire salaries for this position.


Job Specifications:
• Union: Non-Affiliated

• Work Shift: Day Shift

• FTE: 1.0

• Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!