Field Technician

Overview At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. As a Sparklight Field Technician, you will help your community stay connected by installing services, completing repairs, and relocating equipment across residential and commercial properties. The schedule is Tuesday through Saturday. Responsibilities Install customer service drops or outlets in residential and business properties. Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the distribution amplifier. Ensure proper upstream and downstream signal levels at each termination on the customer’s premises. Proactively suggest upgrades of existing services and educate customers on the use of their new or existing equipment. Assist with other duties needed to help drive company Purpose, fulfill Brand Principles, and abide by Organization’s Value. Qualifications Valid driver’s license in the state you are applying and a good driving record. Aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment. Flexibility to work overtime and on-call as needed. Strong problem‑solving skills and ability to listen to customers and present solutions positively. Ability to work in small and confined areas; lift up to 80 lbs.; work on a ladder; and work in all weather conditions. Minimum 3 months of customer service or related experience and/or training; equivalent combination of education and experience acceptable. High school diploma or GED. Regular and predictable attendance. Core Competencies Committed – Values each and every customer while working hard to keep their business and support our communities. Helpful – Delivers support in the most useful ways to our customers and addresses their needs with expertise, respect, and empathy. Proactive – Understands what our customers need and actively works to make their relationship seamless, easy, and rewarding. Personal – Knows our customers well, tailoring communications and interactions to address their needs and expectations. Benefits Medical, dental, and vision plans – start when you start. Life insurance (self, spouse, children). Paid time off (vacation, holiday, personal/sick days). 401(k) – 100% company match after 1 year of service, up to 5% of eligible compensation. Group Legal plan with Identity Theft Protection. Tuition reimbursement (up to $5,250 in 1st year). Free Cable One services if you live in a serviceable area. Annual community support to various organizations across the U.S. Associate recognition & awards programs. Advancement opportunities. Collaborative work environment. Equal Employment Opportunity Statement Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability. #J-18808-Ljbffr