Director of Business Services

Director of Business Services
Three Pillars Senior Living Communities - Dousman, WI

Full Time | Day Shift

Pay: $35-$50/hour
based on experience

Wisconsin's Only Community Rated Best in All Possible Senior Living Categories
by U.S. News & World Report

At Three Pillars Senior Living Communities we believe in making a difference with our core values guiding everything we do: Respect, Commitment, Empathy, Fulfillment and Fun

Why Join Three Pillars?
Our Team Members Say It Best, at Three Pillars, you'll be:

• Valued for your dedication and compassion
• Empowered to grow-both professionally and personally
• Inspired by a strong culture of care and collaboration
• Welcomed into a close-knit, mission-driven community

What You'll Do:
As the Director of Business Services , you will oversee and manage the full accounts receivable billing cycle for, including daily operations, monthly billing, and annual financial reporting. This role ensures all business office functions are performed in alignment with Three Pillars' mission, core values, strategic goals, policies, regulatory requirements, and accepted accounting principles related to long-term care reimbursement.

• Lead and oversee all accounts receivable functions, including resident trust funds, petty cash, bank deposits, daily census records, and documentation required for cost reimbursement reporting.
• Manage the monthly resident billing cycle, ensuring timely and accurate billing, account reconciliation, cash deposits, and ACH payment processing for resident rent payments.
• Partner with leadership across care levels by attending daily and weekly meetings to stay informed of resident movement and support admission-related financial discussions.
• Collaborate with the Admissions team to support pre-admission processes, including non-medical prior authorizations and billing-related requirements.
• Oversee claim generation and submission to private payers, Medicare, Medicaid, private insurance, managed care organizations, and the U.S. Department of Veterans Affairs.
• Monitor accounts receivable aging, collections, and delinquent accounts; escalate concerns and recommend appropriate collection actions to leadership.
• Identify and resolve eligibility, billing, and reimbursement issues in a timely manner.
• Ensure resident trust funds are maintained in compliance with federal and state regulations, including quarterly reporting to residents and responsible parties.
• Support departmental planning by contributing to goals, budgets, process improvements, and operational efficiencies.
• Maintain accurate financial records, including ledgers, receipts, payments, and cash journals.
• Provide prompt, professional service to residents, families, staff, and vendors while maintaining strict confidentiality of financial, medical, and personal information.
• Serve as a key member of the leadership team by actively participating in meetings, strategic initiatives, and organizational planning.
• Hire, train, coach, mentor, and evaluate team members in accordance with organizational policies and performance standards.
• Organize team workloads, delegate responsibilities effectively, and promote accountability and professional growth.
• Foster a positive team environment through clear communication, leadership, and ongoing development.

Director of Business Services Qualifications:

• Bachelor's degree in business, Accounting, Finance or equivalent; or requisite experience in medical billing /a health care setting.
• Able to sit and work at a computer for long periods of time.
• Able to focus on detail with frequent interruptions.
• Two years' experience in a healthcare business office as well as knowledge in Medicare, Medicaid and 3rd party billing preferred.
• Microsoft Office and accounting software as well as a willingness to adapt to other advanced tools.

Benefits & Perks:

• Medical, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Company Paid Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Time Off (PTO)
• Retirement Savings Plan
• Tuition Reimbursement & Scholarships
• Employee Referral Bonuses
• Employee Assistance Programs (EAP)
• Wellness Programs
• Emergency Loan Assistance

About Three Pillars Senior Living Communities

Three Pillars is a nonprofit senior living organization sponsored by the Masonic Fraternity and dedicated to enriching the lives of older adults through exceptional care and services.

Our Community Includes:

• Independent Living
• Assisted Living
• Memory Care
• Short-Term Rehab
• Skilled Nursing