Desktop Support - Level 2

Job Description Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling RESPONSIBILITIES Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop software using approved tools. Troubleshoot connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution detail. Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Escalate to 3rd party vendors when necessary. Responsible for raising and coordinating problem management issues. Perform additional tasks (end user/infra related) when required. Participate in projects. Strong understanding and skills in SLA, KPI Management. Qualifications #J-18808-Ljbffr Axius Technologies Inc.