IT Support Technician

Job Title: End User Support Technician


Location (city, state): Two Harbors, MN (onsite 5 days per week)


Compensation: $30/hr


Benefits: This position is eligible for medical, dental, vision, and 401(k).


Job Description:


We are seeking an End User Support Technician to provide onsite and remote technical support across a manufacturing environment. This role will troubleshoot hardware, software, and network issues while supporting end users and ensuring reliable IT operations across multiple systems and facilities.


Qualifications:

• 2-5 years of desktop/end user support experience
• Strong customer-facing and communication skills
• Experience supporting Microsoft/O365, PCs, and general desktop environments
• Ability to manage client expectations and work with vendors
• Experience troubleshooting hardware, software, and network issues
• Comfortable working in a manufacturing environment and following safety protocols

Key Responsibilities:

• Provide onsite and remote technical support (hardware, software, network)
• Install, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and AV equipment
• Support network infrastructure including cabling, switches, and connectivity
• Partner with internal teams and vendors to resolve technical issues
• Maintain documentation, ticketing updates, and system records
• Support plant systems including barcode scanners, VoIP phones, and wireless networks
• Train end users and provide general IT guidance

Additional Details:

• Onsite role based in Two Harbors, MN
• Standard background check and drug screening required
• Interview process includes technical and onsite meetings
• Opportunity created due to internal promotion

Equal Opportunity Employer Statement:


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 005-010