Human Resources Operations Specialist

The HR Operations Generalist plays a central role in ensuring the efficient delivery of HR services across the organization. Reporting to the Global HR Operations & Services Leader, this position serves as the first point of contact for employee inquiries, supports cross-functional HR operations, and ensures compliance and policy standards are consistently maintained. This role operates at the intersection of employee experience and operational excellence — managing case workflows, triaging and escalating inquiries, supporting large-scale lifecycle events, and supporting HR compliance and policy updates. The ideal candidate is highly organized, detail-oriented, and comfortable working within structured HR systems and processes in a fast-paced environment. This role also supports the Payroll & Benefits teams, as well as M&A transactions. What You'll Do Manage HR Service Delivery & Case Management Serve as the primary owner of HR ServiceNow ticket management, ensuring timely triage, categorization, assignment, and resolution of employee inquiries. Act as Tier 1 support for employee questions related to payroll, benefits, time off, leaves, and general HR policies. Escalate complex inquiries to HR Business Partners, Payroll, Benefits, Compensation, or other Centers of Excellence (COEs) as appropriate. Monitor case metrics and identify trends or recurring issues requiring process improvement. Ensure service-level expectations are consistently met and documented. Support Employee Lifecycle Events Support large-scale lifecycle transactions such as organizational restructures, acquisitions, and offboarding waves. Coordinate cross-functional communication between HRIS, Payroll, Benefits, IT, and managers during major lifecycle events. Assist in validating data accuracy during bulk updates or organizational changes within Workday. Ensure consistent execution of standardized lifecycle processes and documentation. Support HR Compliance & Policy Governance Support the development, documentation, maintenance, and updating of HR policies and procedures. Partner with Legal and HR leadership to ensure policies align with regulatory requirements across relevant jurisdictions. Support regulatory changes systemically, and lead the testing of updates to Workday compliance changes Ensure compliance documentation is audit-ready and centrally maintained. Support internal audits and compliance reporting as required. Partner Across HR & Operations Provide operational support to the HR Operations Leader, HRIS Leader, Payroll Manager, and Benefits Manager, handling day to day transactions within each of the functional areas Support integrations, data governance, and reporting needs Work with the Corporate Development team to support and coordinate the HR Integration process for newly closed acquisitions, working with Sellers and HR Operations team Assist with documentation of standard operating procedures (SOPs) and workflow improvements. Support implementation and adoption of HR systems and tools. Identify opportunities to streamline service delivery and enhance employee experience. Drive Operational Excellence Maintain high standards of data accuracy and confidentiality Track and report on HR service metrics and process effectiveness Contribute to continuous improvement initiatives across HR operations Ensure consistent communication and transparency across stakeholder groups What You'll Need Bachelor's degree in Human Resources, Business, or related field preferred Experience in HR Operations, shared services, or generalist roles Experience managing HR case management systems Strong understanding of employee lifecycle processes and HR compliance standards Experience with Workday or similar HRIS platforms preferred Familiarity with Payroll and Benefits processes Some experience in an M&A environment preferred Strong written communication skills, particularly in policy drafting and documentation Exceptional organizational and time management skills Ability to manage sensitive information with discretion and integrity Comfort operating in a structured, process-driven environment Learning agility, curiosity, and problem solving skills preferred #J-18808-Ljbffr Watkins Talent Solutions