Sales Representative

As sales Representatives, you play a crucial role in shaping our guests' experience. Your responsibilities include handling in-person and over-the-phone sales and reservations. You are the face of our company, promoting a friendly and welcoming environment and responding quickly and efficiently to our guests' needs. Essential Duties and Responsibilities Greet guests, listen, and understand their needs. Instruct guests on how to use Waiver Stations. Perform sales of Lift Tickets, Rentals, Lessons, and Winter Tubing. Collects payment for products sold using our sales software focusing on cash management. Verify the cash drawer at the beginning of the shift and inform the supervisor immediately of any discrepancy. Maintain a work area that is clean and organized. Cheerfully provide directions or information about the mountain and its services. Dispense accurate information about Red River Ski & Summer Area, trail conditions, and activities. Effectively communicate information person-to-person or on the telephone. When communicating over the telephone, more descriptive language may be required to sell products accurately. In all sales, but especially when selling over the phone, accurate, complete information must be collected. Listen carefully to guest concerns, collect pertinent information, and find a solution for the problems. Make changes to guest purchases or reservations. Keep communication lines open with supervisors in Guest Services and Ski School. Issue Season Passes and Employee Passes. Load employee debit cards and collect appropriate forms for payroll deduction. Keep kiosks stocked and resolve user issues Collects and distributes mail and messages. Performs a variety of clerical duties. Operates Lost and Found service. Be willing to work weekends, holidays, and overtime if required. Other Duties and Responsibilities Opening procedure includes stocking and cleaning the area before opening. Closing procedure including Closeout drawers, stock, and clean, lock doors. Assist the reservations department in processing phone or online reservations. Assist the marketing team during special events, including selling registration or tickets. Willingly perform any task outside the normal job parameters that enableRed River Ski & Summer Areato present itself well. Qualifications Willingness to learn new software. Training provided. Must be dependable and punctual with daily scheduling. Demonstrate good guest and employee relation skills: Be pleasant and patient with everyone. Ability to multitask in a fast-paced environment. Ability to understand and respond quickly to instructions. May be required to stand for long periods. May be required to work holidays and weekends. Education and/or Experience High School Graduate or GED. Prior Guest Services and Cashiering experience preferred but not required. #J-18808-Ljbffr Red River Ski Area Inc