Warehouse Supervisor

Warehouse Supervisor

USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That's why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers' businesses. That's how we stay ahead. That's how we help our customers win.

At USPack, we know our people set us apart. And that's why we do everything we can to invest in them and help them grow every day.We don't put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We've built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!

USPack's Benefits for Full Time positions include:

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

USPack's Benefits for Part Time positions include:

• 401(K)
• Paid Sick Time

The Warehouse Supervisor position supports the terminal facility by overseeing daily warehouse operations to ensure efficiency, safety, and accuracy in receiving, storing, and shipping inventory. This role is responsible for directly supervising warehouse team members and contractors, providing coaching and guidance, and maintaining a clean, organized, and compliant warehouse environment. The Warehouse Supervisor functions under the direct supervision of the Terminal Manager and helps ensure daily operations run smoothly and in accordance with company and customer standards.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities:

• Supervise daily warehouse operations, including receiving, picking, packing, staging, and shipping inventory.
• Provide direct supervision to warehouse employees and onsite contractors, including daily task assignment and work direction.
• Train and onboard new employees on warehouse procedures, safety protocols, and equipment operation.
• Conduct regular inventory reviews to ensure assets are organized, accurately tracked, and free of defects or damage across all storage areas.
• Partner with the Terminal Manager to identify and address operational issues, delays, and service concerns.
• Enforce company, customer, and OSHA safety policies and procedures to maintain a safe working environment.
• Assist management in creating, updating, and following SOPs (Standard Operating Procedures).
• Operate warehouse equipment such as forklifts, pallet jacks, inventory scanners, and other warehouse technology as needed.
• Maintain a clean, organized warehouse and ensure compliance with company, customer, and regulatory standards.
• Reconcile route sheets to ensure accuracy against paperwork, investigate discrepancies, and address service-related issues.
• Ensure contractors understand and comply with all customer requirements, including proper attire, ID badges, scanning compliance, and device functionality.
• Notify management promptly of verbal or written inquiries related to in-house issues, missing freight, or service concerns to ensure corrective action is taken.
• Comply with company and OSHA safety standards, including use of appropriate protective equipment, maintaining clutter-free workspaces, ensuring equipment safety, and following accident prevention best practices.

Knowledge, Skills, and Abilities:

• Ability to establish and maintain a high level of trust, credibility, and professionalism with team members, contractors, and management.
• Highly proactive and resourceful, with the ability to lead effectively in a fast-paced, deadline-driven warehouse environment.
• Strong verbal communication skills with the ability to clearly direct, coach, and address performance with employees and contractors.
• Ability to apply sound judgment and common-sense reasoning to interpret and carry out written, oral, and diagrammatic instructions, and to resolve operational issues involving multiple variables within established procedures.
• Demonstrated understanding of the independent contractor relationship and the ability to ensure compliance with related operational requirements.
• Strong quantitative and analytical skills, with the ability to review data, identify trends, and support operational decision-making.
• Ability to learn, utilize, and oversee compliance with customer-specific programs and systems for scanning, tracking, and performance reporting.
• Highly organized with the ability to manage multiple priorities, schedules, and workflow demands simultaneously.
• Detail-oriented with strong problem-solving skills, capable of identifying root causes and implementing corrective actions.
• Ability to shift between projects and operational priorities while maintaining composure, focus, and team productivity.
• Proficient in computer applications including MS Word, Excel, and Outlook, with the ability to utilize systems for reporting and communication.
• Forklift certified, or ability to obtain certification, with responsibility for administering forklift training, verifying certification, and ensuring safe equipment operation standards are followed by direct reports.
• Must be able to stand for long periods of time and maintain focus to complete the full workday effectively.
• Must be able to endure warehouse environmental conditions, including temperature extremes (cold in winter, heat in summer).
• Must be able to lift or exert force up to 75 pounds consistently throughout the workday.

Education, Experience, Certificates, and Licenses:

• High school diploma or equivalent required.
• Minimum of one to two years of relevant warehouse, logistics, or operations experience, with demonstrated progression into a lead or supervisory capacity; or an equivalent combination of education and experience.
• Strong standard math calculation skills required, with the ability to accurately interpret data, verify counts, and support inventory and operational reporting.

Shift Days: Monday-Friday

Shift Hours: 5:30am-2:00pm (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate: up to $52,000 salaried

At USPack, our values are at the heart of everything we do, every day. They're living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.

We are:

• Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
• Driven by a passion for service – We're driven by doing more, by empowering others to succeed. We're proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it's a way of life. It's our passion.
• Driven by collaboration – We're driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
• Driven by accountability – We're driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don't just say it, we show it. We make it happen and we measure it.
• Driven by innovation – We're driven by what's now and what's next. For us it's about never settling for the status quo. It's about staying one step ahead and embracing change. It's about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities.