Account Manager

Account ManagerWorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products.WorkOS is growing rapidly, and our largest customers are growing with us. We're looking for an Account Manager to own the expansion of our most complex accounts — deepening product adoption, uncovering new use cases, and turning strong technical relationships into meaningful revenue growth. This is a commercial role with a technical center of gravity. You'll build trusted relationships with engineering and product leaders, understand their roadmaps well enough to see where WorkOS should show up next, and drive the renewals, upsells, and multi-product expansion that follow. You'll also be a critical feedback loop into product — the expansion opportunities you can't close today become the roadmap that unlocks them tomorrow.ResponsibilitiesOwn a book of strategic accounts end to end: retention, renewal, and expansion targetsBuild and execute account growth plans — map the org, identify unadopted products and untapped teams, and drive a clear path to increased usage and spendProactively surface expansion opportunities by understanding each customer's product roadmap, technical architecture, and growth plansLead commercial conversations independently, from initial opportunity through pricing, negotiation, and closeDrive adoption of the full WorkOS platform — SSO, Directory Sync, AuthKit, Audit Logs, and beyond — across new teams, new products, and new geographiesPartner with Sales, Support, and Engineering to remove technical blockers standing between a customer and their next stage of growthRun executive business reviews that connect WorkOS usage to customer outcomes and set up the next expansion conversationForecast accurately and maintain pipeline hygiene across your accountsFeed structured expansion signal back to Product — what customers are asking for, what's blocking adoption, and what would unlock the next tier of spendHelp build the playbooks, content, and processes that make this motion repeatable as the team scalesQualifications5+ years in account management, customer success, or sales at an enterprise level, with a track record of growing existing accountsDemonstrated ownership of expansion, upsell, or net revenue retention targetsStrong product sense and genuine energy for solving hard technical customer problemsAbility to lead complex integration and architecture conversations in a consultative, proactive wayFamiliarity with APIs and the ability to explain API concepts to our largest and most technical customersFamiliarity with SQL — comfortable writing basic queries and modifying more complex ones to find adoption and usage signal on your ownComfort navigating multi-threaded relationships, from individual developers to VPs and executive buyersStrong written and verbal communication skillsCommercial instincts: you can spot an opportunity, build the business case, and ask for the dealOperations-savvy mindset — you remove process friction and build things that scaleStrong organizational skills and a self-starting mindsetBenefits and Perks (US Only)At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.401k matchingCompetitive EquityHealthcare, dental and vision coverageFSA, ST/LT Disability, Voluntary LifeCarrot fertility benefits20 days paid vacation + 10 holidays + unlimited sick leave12 weeks fully paid parental leaveMonthly stipend for gyms, yoga classes, race registrations or whatever keeps you activeMonthly stipend for a massage, meditations class, therapy, or activities that enhance your well-beingCommuter benefits for hybrid employees in SF/NYCUnlimited token usage!Please inquire directly with our recruiting team for benefits available to those working outside the US.Equal Opportunity EmployerWorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.