Residence Worker / Residential Aide

Residential Aide

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Residential Aide supports this mission by assisting with client intake, monitoring resident safety and well-being, enforcing facility policies, and maintaining a secure and respectful living environment. The Residential Aide role involves direct interaction with clients navigating complex challenges and requires a consistent presence, attention to detail, and the ability to remain calm, level-headed, and professional in emotionally charged or unpredictable situations.

Responsibilities

Welcome new residents and provide orientation to shelter policies, services, and daily routines

Assist with client check-ins, discharges, and documentation using DHS CARES system

Monitor resident safety and behavior through regular rounds and informal engagement

Enforce facility rules while maintaining a respectful and supportive environment

Respond to incidents and complete timely, accurate reports

Support residents in accessing services by making referrals and coordinating with case managers

Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed

Communicate facility maintenance needs to supervisors and ensure common areas are orderly

Build rapport with residents and offer guidance during daily interactions

Uphold confidentiality and follow all agency and DHS protocols

Qualifications

High School Diploma or High School Equivalency Diploma (GED) required

Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs

Familiarity with shelter operations or supportive housing environments preferred

Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system)

Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds

Ability to remain calm and professional in high-pressure or crisis situations

Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions

Willingness to obtain CPR certification and/or Food Protection Certificate during employment