Customer Success & Sales Coordinator

Customer Success & Sales Coordinator (Part-Time)
Location: Waco, Texas
Schedule: 25–30 hours per week, Monday–Friday
Compensation: Competitive hourly rate based on experience

About The Spa Mart
The Spa Mart is a Texas-based distributor and consulting company serving luxury spas, resorts, hotels, med spas, and wellness destinations across North America.
Our mission is simple: Because Every Detail Matters.
We believe relationships are the foundation of every successful business. Our team is passionate about exceptional service, hospitality, and helping our clients create remarkable guest experiences.
As we continue to grow, we are seeking a Customer Success & Sales Coordinator who shares our commitment to service excellence and enjoys building relationships with customers.

Position Overview
This role combines customer service, inside sales support, account management, and administrative coordination.
The ideal candidate is organized, responsive, detail-oriented, and genuinely enjoys helping people. You will be one of the primary points of contact for our customers, helping ensure requests are handled quickly and accurately while supporting sales growth and customer retention.
This position begins as part-time with the opportunity to grow into a full-time role as responsibilities and business needs expand.

Responsibilities: 

• Customer Success & Account Support
• Answer inbound customer calls and emails
  
   
• Respond promptly to customer inquiries
  
   
• Provide order status updates and shipment information
  
   
• Assist customers with product questions and recommendations
  
   
• Coordinate sample requests
  
   
• Help resolve customer concerns and service issues
  
   
• Support customer retention through proactive communication
  
   

Sales Support

 

• Prepare and send customer quotations
  
   
• Request and organize vendor pricing
  
   
• Create product comparison documents
  
   
• Follow up on open quotes and opportunities
  
   
• Assist with account management activities
  
   
• Support sales initiatives and customer outreach
  
   

Administrative & Vendor Coordination

 

• Enter tracking information and shipment updates
  
   
• Maintain customer and vendor records
  
   
• Assist with purchase order follow-up
  
   
• Collect product specifications and documentation
  
   
• Organize pricing files and product information
  
   
• Support special projects as needed
  
   

QualificationsPreferred Experience

 

• Customer service
  
   
• Hospitality
  
   
• Spa, wellness, beauty, medical spa, or luxury service industries
  
   
• Inside sales or account support
  
   
• Administrative coordination
  
   

Skills & Attributes

 

• Excellent verbal and written communication
  
   
• Strong organizational skills
  
   
• Ability to manage multiple priorities
  
   
• High attention to detail
  
   
• Positive and professional attitude
  
   
• Comfortable learning new technology and systems
  
   
• Self-motivated and dependable
  
   
• Passion for serving customers
  
   

What Success Looks Like

 

• Customers receive timely responses and exceptional service
  
   
• Quotes are delivered quickly and accurately
  
   
• Open opportunities are consistently followed up
  
   
• Customer relationships are strengthened
  
   
• Internal processes run more efficiently
  
   
• Team members have more time to focus on growth initiatives
  
   

Why Join The Spa Mart?

 

• Flexible part-time schedule
  
   
• Opportunity for long-term career growth
  
   
• Collaborative and supportive team environment
  
   
• Exposure to luxury spas, wellness brands, hotels, and med spas
  
   
• Meaningful work with a company built on relationships, service, and integrity
  
   

If you love helping people, thrive in a fast-paced environment, and want to be part of a growing company that values relationships above all else, we'd love to hear from you.