Care Manager, Vietnamese-Speaking

Care Manager, Vietnamese-Speaking

The Care Manager is a licensed nurse responsible for providing ongoing remote care management to patients enrolled in Welby Health's remote physiological monitoring program. In this position, you will leverage Welby Health's platform to monitor vitals, develop individualized care plans, and deliver education and coaching that improve adherence and patient outcomes. As a Care Manager at Welby Health, you will collaborate closely with physicians and cross-functional teams to ensure timely interventions, seamless care coordination, and an excellent patient experience. Furthermore, you will represent Welby Health's innovative healthcare model to patients and their families, helping them understand how our solutions support long-term health management while empowering them to take an active role in their care.

Key Responsibilities

• Monitor and interpret patient vitals, assessments, and alerts within Welby Health's platform
• Provide timely, evidence-based guidance and escalate clinically significant findings
• Document patient interactions accurately and completely in accordance with internal protocols and regulatory standards
• Develop, implement, and adjust individualized care plans that address both clinical and social needs
• Coordinate with physicians, specialists, and community resources to close gaps in care
• Serve as a liaison between patients and providers to improve engagement and adherence
• Deliver patient education and coaching via telephone and secure messaging
• Empower patients to manage chronic conditions and build sustainable health habits
• Identify barriers to care and address them through practical, patient-centered solutions

Required Qualifications

• Active and valid registered nurse (RN) license in the state of California
• Approximately two (2) to five (5) years of direct patient care experience in medical-surgical or home care
• Verbal and written proficiency in Vietnamese
• Bachelor's degree in nursing or a closely related healthcare field
• Exceptional written and verbal communication skills
• Ability to work independently in a remote, technology-enabled environment
• Strong organizational skills with attention to detail and follow-through

Preferred Qualifications

• Experience in case management, chronic care management, and/or telehealth
• Familiarity with remote physiological monitoring, electronic medical record (EMR) or electronic health record (EHR) systems, and patient engagement tools

About Us

Welby Health is a San Diego-based healthcare organization committed to transforming the way complex conditions are managed. Our mission is to advance patient outcomes by integrating efficient care coordination, data-driven insights, and enhanced communication across the care continuum. Through a technology-enabled, clinically grounded service model, we partner with physicians and health systems to deliver scalable solutions that improve quality of care, increase practice efficiency, and empower patients to live healthier lives.

Equal Employer Opportunity

Welby Health, Inc. is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, or disability. We provide reasonable accommodations for applicants and employees in alignment with their needs related to disability, mental health, or religious practices.