Bilingual Customer Service & Language Specialist (Mandarin and Cantonese) (W-2 Employee)

Bilingual Customer Service & Language Specialist (Mandarin and Cantonese) (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: MondayFriday, 8:00 AM 5:00 PM (PST) or 8:30 AM 5:30 PM (PST)

Employment Type: Full-time, W-2

Languages Needed: Mandarin and Cantonese

About the Role: Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Mandarin and Cantonese) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Key Responsibilities

• Deliver real-time OPI/VRI interpretation services in Mandarin and Cantonese and English
• Assist interpreters with completing and updating profiles and documentation
• Follow up with interpreters to ensure records are current and compliant
• Maintain clear and professional communication with interpreters and internal teams
• Handle sensitive information with confidentiality and accuracy
• Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
• Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
• Proactively troubleshoot scheduling issues, providing timely and effective solutions

Requirements

• Strong bilingual proficiency in English and Mandarin and Cantonese
• Excellent communication, organization, and customer service skills
• Strong attention to detail and ability to manage administrative documentation
• Ability to work full-time, on-site (MondayFriday, 8:00 AM5:00 PM PST or 8:30 AM5:30 PM PST)
• Prior interpretation experience preferred
• Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

Education & Professional Background

• Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

Work Environment & Screening Requirements

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

Compensation

Up to $25 per hour, depending on qualifications and relevant experience

Full benefits package available, including medical insurance