Bilingual Patient Access Specialist

Patient Access Specialist

Looking for a career where you can make a meaningful impact every day? If you're passionate about helping individuals access the care they need, COMHAR invites you to join our team as a Patient Access Specialist. In this vital role, you'll support individuals and families seeking services, ensuring they experience a smooth, compassionate, and welcoming start to their care journey.

Full-Time | Available in the Philadelphia, PA 19133 Area | Must Be Bilingual (Spanish Speaking)

Rate: $17.00

Scheduled: Monday-Friday 11:30AM - 8:00PM

The Patient Access Specialist plays a critical role in ensuring that individuals and families seeking services at COMHAR receive a welcoming, efficient, and supportive entry into care. This position is responsible for completing patient registration, verifying insurance, scheduling appointments, and providing clear communication about services and processes. As the first point of contact, the Patient Access Specialist helps individuals accessing services navigate the system with compassion and professionalism. By ensuring accuracy, timeliness, and superior customer service, this role directly supports COMHAR's mission to provide high-quality, person-centered care to the communities we serve.

Key Responsibilities

• Greet and assist patients in person, by phone, or online with professionalism and empathy.
• Complete patient registration, scheduling, and check-in/out processes accurately.
• Verify insurance coverage and obtain prior authorizations as needed.
• Collect co-pays, deductibles, and outstanding balances following organizational guidelines.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Collaborate with clinical staff, billing teams, and other departments to support seamless patient flow.
• Ensure compliance with HIPAA and all organizational policies and procedures.
• Answer general inquiries and provide clear communication about appointments, insurance, and financial responsibilities.
• Resolve registration or scheduling issues efficiently and escalate complex matters when appropriate.

Employees are eligible for generous benefit options including but not limited to: full-time and part-time employees enjoy a comprehensive benefits package including medical, vision, and dental insurance, life and disability coverage, a 403(b) retirement plan, paid time off, tuition reimbursement, an employee assistance program, and additional voluntary options such as disability, accident, and pet insurance.

Requirements

• High school diploma or GED required.
• Associate's degree preferred.
• 24 years of administrative, medical office, behavioral health, or office support experience required.
• Previous experience as an Office Manager, Administrative Assistant, or Executive Assistant strongly preferred.
• Bilingual proficiency in English and Spanish, with strong reading and writing skills, is preferred not required

About COMHAR:

COMHAR is a nonprofit human-services organization dedicated to empowering individuals, families, and communities to live healthier, self-determined lives. Our mission is: "To provide health and human services that empower individuals, families and communities to live healthier, self-determined lives." Serving the Philadelphia region since 1975, COMHAR provides a wide continuum of behavioral health, intellectual and developmental disability, substance use, and social support services. With programs that include outpatient treatment, residential services, community-based recovery centers, supportive housing, and specialized services for children, families, and diverse populations, COMHAR delivers person-centered care rooted in dignity, respect, and community integration. Today, COMHAR's team supports more than 5,500 people each month, helping individuals build stability, independence, and meaningful connections in their communities. COMHAR strictly follows a zero-tolerance policy for abuse.

COMHAR is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community-based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.