ServiceNow Developer

ServiceNow DeveloperWe are seeking an experienced ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. This role focuses on secure API integrations, custom development, intuitive user experiences, IT Service Management (ITSM), and modern ServiceNow capabilities.The position requires on-site work in Richmond, Virginia, three days per week with no exceptions. Local Richmond-area candidates are preferred due to the on-site requirement.Candidates must be submitted no later than 4:00 PM EST on Wednesday, August 26, 2026. Candidates must physically reside within the United States for the entire duration of the assignment and must agree to work on-site in Richmond three days per week. Parking is not provided for contractors.The ServiceNow Developer will design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements that support enterprise business and technology requirements. The role will work closely with stakeholders, product owners, architects, and support teams to translate requirements into secure, maintainable, and scalable technical solutions.The developer will build integrations and custom platform functionality, configure and extend ITSM capabilities, create accessible user experiences, troubleshoot complex technical issues, and support platform upgrades and releases. The role will also contribute to development standards, automated testing, source control, release management, reusable components, technical documentation, and the evaluation of artificial intelligence and automation opportunities within ServiceNow.ResponsibilitiesServiceNow Development & ConfigurationDesign, develop, test, deploy, and maintain ServiceNow applications and platform enhancements.Develop business rules, script includes, client scripts, UI policies, scripted REST APIs, and Flow Designer workflows.Configure and extend ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.Develop reusable ServiceNow components that support scalability, maintainability, and consistent platform standards.Support ServiceNow platform upgrades, releases, enhancements, and ongoing technical improvements.Integrations & APIsDesign and implement secure, reliable enterprise integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies.Develop and maintain scripted REST APIs and integration components.Apply appropriate authentication, authorization, logging, monitoring, and security practices to integrations.Troubleshoot complex API, integration, data, and connectivity issues.User Experience & Platform SolutionsCreate intuitive and accessible user experiences across Employee Center, Service Portal, configurable workspaces, forms, catalogs, and mobile experiences.Apply user-centered design, accessibility, security, and maintainability principles to ServiceNow solutions.Work with UI Builder and related ServiceNow capabilities to create effective platform experiences.Quality, Security & Release ManagementApply ServiceNow development standards, security controls, automated testing, and code-review practices.Participate in source control, testing, deployment, and release-management activities.Troubleshoot complex platform, integration, data, and performance issues.Create and maintain technical documentation for developed solutions and reusable components.Collaboration & InnovationPartner with stakeholders, product owners, architects, support teams, and other technical and non-technical stakeholders to translate requirements into technical solutions.Communicate technical concepts and recommendations clearly to diverse audiences.Evaluate opportunities to use ServiceNow AI, generative AI, automation, and related platform capabilities to improve processes and user experiences.