Customer Service Specialist

Customer Service Specialist US-CA-Valencia Job ID: 2026-17018 # of Openings: 1 Category: Sales Overview We are seeking an experienced Customer Service Specialist with a strong background in the aerospace industry to serve as the primary liaison between ITT and a key customer account. In this role, you will be responsible for managing customer orders and supporting all routine business activities, ensuring accurate order processing, timely communication, and a high level of customer satisfaction. The ideal candidate will bring a deep understanding of aerospace customer requirements, demonstrate strong attention to detail, and effectively coordinate across internal teams to meet customer expectations and business objectives. Responsibilities Purchase order management, order entry and order acknowledgment. Coordinate and administer customer schedule change requests. Maintain a high level of data integrity and adhere to department turnaround times. Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email, and fax correspondence. Administer customer requirements via customer web portals as needed. Prepare and submit price quotes and negotiate price and delivery schedule for legacy products. Review and properly apply purchase order terms and conditions. Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities. Obtain and report supplier performance/score card report. Resolve any discrepancies. Mitigate customer complaints concerning billing/invoice disputes and services rendered. Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills. Interface organizationally with all supportive departments as needed to support customer needs. Build rapport and promote communication across internal supply chain and drive for issue resolution. Promote department objectives and office lean principles. Additional duties as assigned Qualifications AS/AA degree or equivalent with at least 5 years of customer service experience Experience in the aerospace industry Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus) Demonstrated Ability to understand basic purchase order terms and conditions and closely work with contract department. Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers. Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports. Candidate must be well-organized, multi-tasking, self-starting individual. Equal employment opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr