Customer Service Representative

12011 Guilford Road Suite 102 North, DC, Maryland 20701 Position Summary The Additional Services Technician provides specialized pest control and home protection services, including termite treatments, mosquito control, insulation installation, exclusion work, and other pest management solutions. This role combines hands‑on service delivery with exceptional customer care, ensuring high‑quality results, accurate documentation, and safe, efficient operations. Responsibilities Perform specialized pest control services, including termite control, mosquito treatments, insulation installation, exclusion work, and other additional service offerings. Complete initial indoor and outdoor pest control applications for new customers with a focus on quality, thoroughness, and attention to detail. Deliver exceptional customer service by explaining treatment plans, service features, and benefits while addressing customer questions and concerns. Follow assigned service routes and schedules, coordinating effectively with office staff and management to ensure efficient service delivery. Maintain accurate and organized customer, service, and appointment records using company technology and systems. Inspect and maintain company vehicles, equipment, and personal protective gear to ensure safe and effective operations. Promote customer satisfaction by consistently delivering high‑quality service and adhering to company standards and procedures. Qualifications and Requirements 1+ years of customer service experience required, with mechanical aptitude and familiarity with construction‑related tasks, including operating ladders and power tools safely and effectively. Must be 21 years of age or older. Possess a valid driver’s license and have 3+ consecutive years of driving history, as driving a company vehicle is an essential function of the role. Earn and maintain state‑required training and pest control licensing if applicable (provided). Physical Demands and Working Requirements The position requires the ability to lift up to 50 pounds, with occasional heavier lifting; clear vision for both close and distant tasks, adjustable focus; ability to stand for long periods, perform physical tasks, and manage repetitive motions. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required. Moderate noise level. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. Benefits Hourly base pay of $18.00 plus additional compensation opportunities. Weekly pay—get paid every Friday. Paid sick and vacation time along with 10 company‑paid holidays. Comprehensive benefits package including medical, dental, and vision options. 401(k) with a competitive match. Access to the Employee Assistance Program (EAP). Discounted pest control services for employees and their friends and family. Equal Opportunity Employer EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws. #J-18808-Ljbffr