Customer Service Coordinator

The Litens Aftermarket Network is a $200 million dollar business segment of Litens Automotive ($1 Billion) located in Canada. We are a small, dynamic, close-knit organization structured to take advantage of corporate products and services without the large corporation restrictions. Our parent, Litens Automotive, located in Canada, serves the global automotive original equipment market segment. Since inventing the automatic belt tensioner in 1979, Litens Automotive has historically maintained a 50% global market share for belt tensioning product manufactured for customers like Ford, Toyota, Honda, GM, Chrysler, BMW, etc. Litens Aftermarket, was established in 2003. We differentiate ourselves in the market by providing a quality line of original equipment type belt tensioning devices, exceptional customer service, innovative products & programs, and the best technical product knowledge in the industry. Our office is in Dublin, Ohio. Why Join Litens? Join Litens Logistics team as a Customer Service Coordinator. The Customer Service Coordinator is responsible for managing the operational link between customers, sales, and the supply chain. This role focuses on analyzing order trends, managing inventory allocations, and identifying systemic issues in the “order-to-delivery” cycle. You will use data to ensure that parts reach distributors or retailers on time and resolve high-level discrepancies that impact customer satisfaction. What will you do? Order Management & Analysis: Monitor and process customer orders via EDI (Electronic Data Interchange) or ERP systems (NAV). Identify and resolve order errors, pricing discrepancies, and shipping delays. Customer Setup: Ensure all customer records are created/updated as necessary with all key information, including but not limited to contact information, address, EDI setup/ management, etc… for processing orders properly. Customer Invoicing: Invoice customers daily based on warehouse shipping reports Performance Reporting: Develop and distribute weekly KPIs, including fill rates, backorder status, on-time delivery (OTD) metrics, and return rates. Inventory & Allocation: Collaborate with the warehouse and supply chain teams to manage stock levels. During part shortages, you will analyze customer priority and allocate available stock fairly. Root Cause Analysis: Investigate recurring issues, such as frequent part returns or shipping damages, customer forecast vs. actual variances, and propose process improvements to the Operations Director or Supply Chain Manager. Liaison Role: Serve as the primary point of contact for all customers, providing updates on product availability, lead times, order status, invoices, etc. Return/Claim Management: Oversee the processing of core returns, warranty claims, annual returns, customer fines/chargebacks, etc… ensuring they align with company policy. Change-over administration: Serve as the main contact for the new customer conversions process. Other duties as assigned What will you bring? Experience: 1–3 years in customer service, logistics, or sales support. Automotive Aftermarket experience in automotive parts, applications, or North American aftermarket distribution model is a plus. Technical Proficiency: Strong command of ERP systems and advanced Microsoft Excel (pivot tables, VLOOKUPs, and data visualization). Analytical Mindset: Ability to spot trends in large datasets and translate them into actionable business insights. Communication: Excellent verbal and written skills for navigating complex issues with both internal teams and external customers. Additional Information: Accommodations for disabilities in relation to the job selection process are available upon request. Interested in this position? Your Link to Innovation – Follow Us on LinkedIn Why thicker joints fail.Joint size in #cobots and #humanoids is a safety constraint before it is a mechanical one.Every millimeter of axial stack consumed by the motion components is a millimeter taken away from the safety electronics that make the robot certifiable for human-collaborative work. Push those #electronics out of the joint and you push them into external controllers - adding cabling, latency and failure modes.Modern joints have to host a stack of #safety functions - safe stopping, speed and position monitoring, #torque limiting, fault detection and more. Each demands silicon, isolation and routing that has to sit close to the motor to react fast enough to protect a human. A thicker joint forces designers to strip, relocate or compromise on that layer and compromised safety is the failure mode nobody talks about until #certification.Geometry is a safety strategy.The Litens #eAXActuator is built for this trade. A flat architecture collapses stack height without sacrificing output torque - freeing packaging volume for the safety electronics that today's standards demand.#Robotics #FunctionalSafety #Actuators #Litens #eAX Litens employees and their families came together for another unforgettable day at Canada's Wonderland! From thrilling rides to great food and quality time with colleagues, the day was full of smiles, laughter and lasting memories. Wonderland Day continues to be a cherished Litens tradition - celebrating community, connection and the people who make our company great. Thank you to everyone who joined us! #Litens #WonderlandDay2026 #TeamLitens #CompanyCulture In electric vehicle thermal systems, every extra connection is a quiet liability. The fewer the joints, the fewer the leaks. The #Litens #MiniHub takes that principle to its limit, integrating fluid power management into one compact housing built for the demands of modern electrified platforms. Pumps and valves consolidated into a single unit remove the external links where leaks typically begin. Fewer failure points translate into a tougher, more dependable system across the full vehicle lifespan. A high-performance eAX pump and intelligent inlet valve module operate as one seamless unit. Streamlined internal paths cut pressure drops and lift overall efficiency.What that means for you: Stronger long-term reliability Simpler assembly and packaging Lower maintenance and warranty costs Consistent thermal performance you can count onReliability is the foundation of confident electrification. Remove the weak points and you build vehicles that deliver mile after mile.Ready to rethink thermal reliability? Explore the MiniHub here #Litens #EVInnovation #ThermalManagement #AutomotiveTech #Electrification #FluidPower #Reliability Show More Get in Touch Let’s Build the Future of Mobility Together—Innovative, Efficient, and Driven by Purpose From advanced engineering to global support, we bring together deep expertise and end-to-end capabilities to help you move forward—smarter, faster, and more sustainably. #J-18808-Ljbffr