Assistant Front Office Manager

Description We are currently looking for an energetic, service oriented, fun individual to join our team as an Assistant Front Office Manager. Job Type Full‑time Responsibilities Provide support to the Director of Rooms, Front Office Manager, Co‑Managers and leadership to Front Desk, Guest Services Bell/Valet, Night Audit, PBX and Security Team. Train, ensure adherence to, and uphold service standards. Participate in daily operations to ensure a successful guest experience with attention to details for special requests and VIPs. Oversee associate performance, including supervision, scheduling, training, counseling/formal coaching, and delivering recognition and reward. Provide ongoing training as needed to maintain service and satisfaction scores and trends, evaluate and address issues to make improvements. Maintain professional contact with all other hotel departments such as Reservations, Sales, Housekeeping, Engineering, etc. to coordinate hotel services and achieve guest and associate satisfaction. Ideal Candidate Excellent reading, writing & oral proficiency of the English language. Excellent organizational skills, attention to detail, and ability to multitask. Ability to organize, delegate & work under pressure. Proficiency in Microsoft Office, Outlook and the Internet. Flexible schedule required; ability to work weekends, evenings, and holidays. Previous experience overseeing associates under a collective bargaining agreement is a plus. Qualifications & Requirements 3+ years experience in a Front Office/Reservations position with 1+ years in a supervisory role, preferably in a luxury property. Benefits Affordable Health Benefits Package—Medical/Dental/Vision (individual and family coverage at only $50/month) 401k plan with employer matching Paid days off—holidays, personal, vacation, sick Reduced parking—$2 valet per day Discounted dry cleaning Complimentary meal Bus Pass Reimbursement Program—50% of bus and ferry transportation reimbursed Career growth opportunities Our Culture The Noble House Hotels & Resorts philosophy emphasizes location, distinction, and soul. Our properties are not a one‑size‑fits‑all model, and neither are our associates. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. In fact, having fun is so important to us that it is included in our corporate core values statement. Salary $80,168.40 #J-18808-Ljbffr