Customer Service Representative

Customer Service Representative

South West Plumbing is urgently hiring for a Customer Service Representative!

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning and electrical systems. At South West Plumbing we strive to ensure our employees are taken care of. We are known for stability and lateral growth amongst other career advancement opportunities!

Benefits:

• Competitive Wage: $23.00 per hour
• NO on-call shifts & NO after-hours calls.
• Weekly pay!
• Start earning PTO immediately.
• Great medical benefits, including dental, vision and life insurance for you AND your family. Generous 401K Company match.
• 6 Paid holidays
• On-going technical and sales development training from the best in the business.
• Gain a family! We do a lot more than just work together. You will come to love our company outings; casual office environment and you will build life-long friendships.

The Big Task: This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician's.

Job Duties:

• Convert incoming customer calls into booked service or lead setting appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer databases with complete and accurate information.
• Learn and follow with consistency the SOPs for the department
• Assist with confirmations in any/all depts as needed.
• Use great customer service practices to answer incoming calls from customers and book appointments for our technicians.
• Answer all calls with urgency and in a professional manner.
• Meet the call center's daily appointment setting goal numbers.
• Make outbound calls to offer maintenance warranties to customers.
• Make follow-up calls to customers to ensure satisfaction of service performed by technicians.

Requirements:

• At least 2 years of customer service experience is required
• At least 1 year of call center experience is preferred
• Excellent customer service skills, and experience with outbound and inbound calls.
• Ability to function well in fast-faced work environment.
• Proficient with Microsoft Office Suite or related software.
• High school diploma, GED or equivalent.

Please Note: This is an in-person / in-office role, where you are joining a team. This role is not remote or work-from-home supported.

South West Plumbing is an equal opportunity employer. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, veteran status, physical or mental disability, marital status, and other protected groups or activities, in compliance with all applicable federal and state laws.