Government Collection Specialist - CF

Job Description

CBE Companies, a global provider of contact center services, has an immediate need for a Government Collection Specialist for our class starting on Monday, November 2, 2026.

With more than 1200 employees currently, CBE has been providing quality jobs in the Cedar Valley and throughout the US for over 90 years—and we’re still going strong because we offer employees: Excellent starting wage and potential for commissions! Excellent benefits, including tuition reimbursement and referral bonuses! Ongoing training & support! Career culture with many opportunities for advancement! Employee engagement opportunities include community outreach! Recently recognized for the second year in a row as a Top Workplace in the USA, we pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, and FUN! Invest in your future with a company that will invest in YOU! CBE offers job seekers easy entry, development opportunities, and growth options. As a company that welcomes both experienced professionals and those with limited experience but an eagerness to learn, CBE provides best-in‑class training and development. You bring the work ethic, and we’ll develop your communication and problem‑solving skills into a transferrable skillset that will become a solid foundation for you to build your career upon. Consistently recognized locally as an Employer of Choice, CBE focuses on personal and professional growth aimed at developing our employees into leaders. Whether you’re just looking for your next stop or hoping to find your final destination, CBE offers job seekers what few companies can: transferrable skills and unlimited opportunities for professional success.

Regardless of where you are starting from, if you have aspirations for a career in Customer Service, Information Technology, Human Resources, Finance, Project Management, or Marketing fields—our company wants to show you the way! Let CBE help you DISCOVER, DEVELOP, and DEFINE YOUR CAREER!

Description

Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws.

The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service. At CBE we pride ourselves on a small-team dynamic to prevent new hires from feeling “lost in the shuffle” and provide ample resources to ensure success and promote a competitive and fun work environment.

Desired Traits

• Motivated
• Engaged
• Disciplined
• Personable
• Competitive
• Problem solver
• Eager
• Outgoing
• Reliable
• Effective Communicator

Daily Tasks

In this role you will experience a fast‑paced environment with unlimited income potential that can be rewarding and satisfying.

Your day will typically consist of the following:

• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
• Government Collection Specialists handle between 100-150 calls per day and work in a call center environment
• Be a problem‑solver and work with consumers to come to a resolution on their account
• Utilize a call flow that guides you through your calls
• Locate consumer contact information
• Ability to positively and efficiently implement changes required by the client
• Review statistics that are sent by management to ensure job requirements are being met
• Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity
• Ability to work in a positive and collaborative manner with co‑workers

For employees who go above and beyond and other expectations: There will be potential for commission in addition to the hourly pay. Must hit productivity, schedule adherence, and quality expectations.

Compensation & Benefits

• Wage: $17.74 - $23.00 per hour
• Hourly Commission: There will potential for commissions.
• Hours: 3 days of 8a-430p; Two shifts until 8pm.
• Remote Option: N/A
• Training: 3 Weeks Paid

General Information

• Location: Cedar Falls, Iowa
• Relocation Expense Covered: No
• Employee Type: Full Time
• Industry: Call Center
• Required Degree: High school or GED
• Manage Others: No

Requirements

• U.S. Citizenship or 3-year legal residence

Background checks and drug testing required.

Equal Opportunity & Diversity Statement

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

#CF1 CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees. Founded in 1933, CBE Companies has a long history of successful debt recovery for the nation’s largest private‑sector and government contracts. With industry‑leading recoveries and customer satisfaction scores exceeding 99%, CBE’s purpose and mission is to connect people to solutions.