Service Desk Analyst
InfiCare Staffing
Role : Service Desk Analyst Location: Franklin, TNDuration: ContractMake sure to apply with all the requested information, as laid out in the job overview below.SummaryIn this role, you will serve as the primary point of contact for end-user technical support, troubleshooting hardware, software, and networking issues to ensure minimal downtime across the organization.Required SkillsHardware & Software Troubleshooting: Proficiency in diagnosing, repairing, and upgrading desktop computers, laptops, printers, and mobile devices, along with expert installation and troubleshooting of Windows/macOS operating systems and standard productivity suites.Network Administration & Connectivity: Solid understanding of networking fundamentals—including TCP/IP, DNS, DHCP, VPNs, Wi-Fi configuration, and routing/switching—to troubleshoot and resolve LAN/WAN connectivity issues efficiently. xhyhwjd Helpdesk & Ticketing Systems: Hands-on experience using IT service management (ITSM) tools or ticketing systems to log, prioritize, track, and resolve end-user technical support requests within established Service Level Agreements (SLAs).
Vacancy posted 1 day ago
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