Technical Analyst I

Job Title: Technical Analyst I

Location: Brentwood, TN

This position would need to be local to the Nashville area as one of the requirements will be to come into the office as needed for hands on testing.
1 day per week would be the standard but when we have large model changes and need testing, it could be 2-3 days a week for 1 month during the year.

• Provide tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security.
• Reviews and update trouble tickets which have been escalated to the Endpoint Management Group as well as Problem Management tasks.
• They create and disseminate technical knowledge via documentation to internal and external teammates.
• 4-6 years of relevant experience is required.

GENERAL PURPOSE OF THE JOB Describe the primary purpose or scope of the job. What must be accomplished and why is it performed. The Client Technologist provides tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security. Reviews and updates trouble tickets, which have been escalated to the Endpoint Management Group as well as Problem Management tasks. They create and disseminate technical knowledge via documentation to internal and external teammates. ESSENTIAL DUTIES & RESPONSIBILITIES In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in "Other Duties as Assigned" which must remain on all Job Descriptions. ESSENTIAL FUNCTION % OF TIME 1. Hardware/Software testing 50% 2. Develop and implement solutions to complex Village issues/challenges, including those which require extensive research, analysis, critical thinking, collaboration with other teams both internal and external to IT 20% 3. Experienced and can provide subject matter expertize for endpoint and mobile devices to other teams both internal and external to IT 15% 4. Ability to automate common procedures and maintain existing code encountered in system images or software installations 5% 5. Provide technical mentoring, coaching and documentation (Training, Job aid, Knowledge base articles) to peers and partner organizations 5% 6. Other duties as assigned 5% Total Allocation of Time 100%
SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS Describe any specific or preferred education and experience criteria (i.e. Bachelor's Degree preferred or Management experience required) High school diploma or equivalent Required Preferred Bachelor's degree in Computer Science or Information Systems preferred, combination of education and progressively responsible work experience in related area may be substituted in lieu of degree
Required Preferred VBScript, Power Shell, or other scripting experience is preferred
Required Preferred Must have extensive knowledge and experience in Microsoft Windows 7/8.1/10 and 2008/2012 Server
Experience creating and administrating Group Policies, using Active Directory, and computer account management

Required Preferred Experience in administering Microsoft Office technologies
Experience with Internet Explorer and other web browsers along with TCP/IP addressing
MCSE/MCTS/MCDST/MCITP Certification preferred, but not required
Experience Active Directory and user account management
Experience with Microsoft Development Toolkit
Required Preferred MAC OS X experience
Required Preferred