QUALITY SPECIALIST

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

QUALITY SPECIALIST

Job Location: Division of Developmental Disabilities 11526 West Bell Road, Surprise, Arizona 85378 Posting Details: Salary: $43,000 - $45,000 Grade: 18 Closing Date: September 9, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Quality Specialist. This role is primarily responsible to conduct investigations within established time lines involving Division member while demonstrating the ability to remain objective, maintain confidentiality, have expertise regarding the particular situation and have no conflict involving the situation. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high-quality, and member-driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing, Certification and Regulation, cannot have a principal interest in or have a spouse or close family with a principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor. Job Duties: Essential Duties and Responsibilities include but are not limited to: Coordination of investigations, conducting investigations, and completing investigation reports. Completes on-site monitoring at licensed residential settings relative to monitoring and contractual compliance according to rule and policy. This includes driving to licensed settings and completing face to face interviews with members and Qualified Vendor staff, completing chart audits, and providing technical assistance as needed. Drives to and from licensed settings to completes on-site Vendor reviews related to remediation follow-up activities, technical assistance, environmental checks and other duties that require an on-site presence at a Vendor site. This includes Environmental Wellness Checks that are face to face with members, on-site remediation visits, and initial credentialing visits. Conducts training and technical assistance for qualified vendors/service providers and division staff. Works collaboratively to ensure member supports are identified. Ensures health, safety and welfare of members is prioritized by implementing systems required by contract. Knowledge, Skills & Abilities (KSAs): Knowledge in: Investigation and fact finding methods. Human Dynamics and organizational systems. Routine letter and memo composition. Skills In: Effective interviewing. Maintaining and updating databases files. Ensuring conformity in day-to-day operations with department and division procedures. Working with material of a technical and/or confidential nature. Dealing with the public using appropriate tact and resourcefulness. Compile, organize, analyze and interpret data and information into report formats. Ability to: Write, summarize and produce difficult and complex reports concisely. Use various computer software applications (Word, Excel, Database systems, etc.). Prioritize and meet time lines. Assist with timely projects, reports, memos, etc. Screen and route correspondence and request follow up. Learn, interpret and apply Division programs, policies and procedures. Learn, interpret and apply Department procedures needed to perform discretionary tasks. Selective Preference(s): The ideal candidate for this position will have: One (1) year of experience working with individuals with developmental disabilities or a vulnerable population. Experience conducting investigations is highly desirable. Experience utilizing various computer programs (e.g., Word, Excel, Database systems, etc.) preferred. Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11)). Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults. Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: Affordable medical, dental, life, and short-term disability insurance plans Participation in the Arizona State Retirement System (ASRS) and long-term disability plans 10 paid holidays per year Paid vacation and sick time Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Deferred compensation plan Wellness plans Tuition Reimbursement Stipend Opportunities Infant at Work Program Rideshare and Public Transit Subsidy Career Advancement & Employee Development Opportunities Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page. Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Stacie Austin at View phone number on click.appcast.io or View email address on click.appcast.io. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting View phone number on click.appcast.io or View email address on click.appcast.io. Requests should be made as early as possible to allow time to arrange the accommodation. #J-18808-Ljbffr Arizona State Government