IT Field Support Technician

IT Field Support Technician

Our client, IT Services is seeking a IT Field Support Technician to join their team. As a IT Field Support Technician, you will be part of the Field Services team supporting HP PC Products customers. The ideal candidate will have strong mechanical aptitude, the ability to troubleshoot hardware and printer issues logically, and the confidence to communicate clearly with customers on-site.

Location: Seattle, WA 98109

Pay Range: $22.01 - $28.82/hr

What's the Job?

• Provide customer-facing, on-site break/fix support for HP PC and printer products, including Laptop, Desktop, RPOS, and Workstation systems.
• Configure hardware, software, and simple network components to resolve service events and restore customer operations.
• Diagnose and repair unit-level issues using systematic technical/mechanical troubleshooting methods, with printer knowledge as a major plus.
• Manage multiple service events by prioritizing tasks quickly while meeting contractual commitments and customer expectations.
• Collaborate with escalation personnel and assist in technical action plans to remediate PC/print issues and drive complete customer satisfaction.

What's Needed?

• Onsite customer-facing experience and strong interpersonal communication skills (verbal and written), especially in person.
• Technical/mechanical hardware repair experience with demonstrated aptitude for learning new technology.
• Strong mechanical aptitude, including comfort working with tools and alignment apparatus.
• Ability to logically troubleshoot hardware problems on printers and, when needed, work with third-party software, networks, and switches.
• Ability to balance and prioritize multiple activities, maintain attention to detail, and complete administrative responsibilities accurately.

What's in it for me?

• Work in a fast-paced, constantly changing environment where your technical skills directly impact customer outcomes.
• Join a team-based group of self-starting delivery professionals who support each other through daily service events.
• Build confidence in both technical problem-solving and business-minded decision making tied to service impact.
• Use your troubleshooting strengths to help customers and support profitable growth within budget constraints.
• Receive a cell phone reimbursement and a laptop/tablet to support field work.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.