Client Service Coordinator

Overview The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Hybrid Position Hybrid position out of our Phoenix office, requiring a minimum of one day per week in the office. We Are Team-oriented and collaborative Hard-working professionals who strive for excellence Hands‑on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint What You Will Own Responsible for scheduling bulk telephone consultations for client service teams Manage multiple client organization requests and respond within a timely manner Coordinate with advisors and clients to confirm telephone consultations Leave messages and follow up with Advisors to expedite scheduling projects Maintain an updated status of client telephone consultations Qualify Advisors via questionnaire to confirm if they are appropriate for consultations Follow multiple work streams to help Project Managers organize client requests and track progress on projects Assist with ad‑hoc requests Experience You Will Bring 1–3 years of previous work experience dealing in a high call volume environment Skills You Will Bring Attention to detail and excellent follow‑up skills required Strong aptitude for developing systems of organization Excellent time‑management skills and ability to multi‑task Ability to work as part of a team and independently Excellent sense of urgency and responsiveness Compensation The annual base salary for this position is $50,000. Base salary may vary depending on job‑related knowledge, skills, and experience, as well as geographic location. Benefits 15 PTO Days, 10 legal holidays, and 5 sick days Comprehensive Medical, dental, and vision plans 10% 401(k) match, life insurance, paid time‑off and parental leave plans Commuter benefits and a corporate gym rate Development opportunities through the LinkedIn Learning platform Friday happy hour, “Summer Fridays”, and free snacks Casual work environment, team building, and other social events Option to be full‑time remote About Guidepoint Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision‑making process. Powered by innovative technology, real‑time data, and hard‑to‑source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on‑demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. Equal Employment Opportunity We do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr