Reporting Transformation Business Analyst - Salesforce

Positions: 1

Project: Reporting transformation | Salesforce to ServiceNow and Snowflake
Location: Remote, onshore
Engagement: 6-month contract, extendable
Experience: 5–8 years

About the Role

The Business Analyst will help structure and coordinate the client’s reporting transformation by leading stakeholder discovery, organizing requirements, identifying report ownership, and assessing business impacts. The role will work closely with client stakeholders, the Data Engineer/Architect, and the Reporting Analyst to protect critical reporting requirements and downstream business processes throughout the Salesforce-to-ServiceNow transition.

Technical Competencies

• Strong understanding of data and reporting transformation initiatives, including reporting requirements, dependencies, criticality, and migration impacts.
• Working familiarity with the Salesforce, ServiceNow, and Snowflake ecosystems and enterprise reporting concepts.
• Strong capability in requirements gathering, stakeholder mapping, report inventory structuring, and business impact analysis.
• Experience defining business requirements, acceptance criteria, UAT scenarios, decision logs, and traceability.
• Proficiency with Jira/Azure DevOps, Confluence/SharePoint, Microsoft 365, and reporting and data documentation practices.

Behavioural Competencies

• Highly organized and structured, with the ability to coordinate multiple stakeholders and activities in a fast-paced discovery engagement.
• Strong client-facing facilitation skills, with the ability to engage report owners and drive timely decisions.
• Strong documentation and communication skills, translating business needs clearly for architects, engineers, and reporting analysts.
• Comfortable navigating ambiguity and changing scope while maintaining focus on priorities and business outcomes.
• Risk-aware and outcome-focused, ensuring critical reporting and downstream processes are not disrupted during the transition.

Required Qualifications

• 5–8 years of Business Analyst experience in data, reporting, CRM/ITSM, or enterprise transformation programs.
• Proven experience in stakeholder discovery, requirements gathering, documentation, and coordination across business and technology teams.
• Experience supporting reporting or data transformation, system migration, or large-scale rationalization initiatives.
• Working knowledge of Salesforce, ServiceNow, Snowflake or cloud data platforms, and enterprise reporting concepts. Deep automotive expertise is not required.
• Bachelor’s degree or equivalent experience, with strong client-facing, facilitation, documentation, and organizational skills.