Runner - Pool

Overview

It is the responsibility of the Pool Runner to provide prompt, efficient and courteous service; display salesmanship and friendly hospitality. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).


Responsibilities

• Attend pre-shift meetings.
• Maintain uniform appearance according to established guidelines.
• Ensure tables and trays are properly set.
• Adhere to policies and procedures and health and liquor laws.
• Know all menu service items.
• Know locations of all Golden Nugget outlets and services available to the guests.
• Understanding of order taking and proper abbreviations used in food and beverage descriptions.
• Communicate status of order to the Cashier or Manager on duty to ensure delivery is made by the specified time.
• Have working knowledge of pre check and cashier procedures.
• Serve all food and beverage orders to guests according to established Golden Nugget standards and procedures giving the best service possible in the least amount of time.
• Resolve any additional guest requests.
• Check Cabana's and Pool area for un-used Room Service items. Gather these items and return them to the Room Service area.
• Relay all guest compliments and complaints to the manager on duty.
• Inform Pool Bar Porter of needed supplies.
• Complete assigned side work.
• Assist with maintaining a neat, clean and safe working environment.
• Turnover/takeover station according to established procedures.
• Complete special projects as requested by Pool Management.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum six months previous Food Runner experience required in a high volume Pool operation, preferably in a Hotel/Casino environment with the ability to carry a tray overhead and or push tables.
• Must have good people skills and a well-groomed appearance.
• Must be able to take menu orders from guests with proper abbreviations used in food descriptions.
• Work is performed in both an indoor and outdoor environment. There are occasional hot and cold temperature changes.
• Work with others in close spaces.
• Moderate noise levels.
• Walk/stand on tile/mats/carpet
• HAZARDS: Kitchen equipment.
• Constantly walking, standing, eye/hand coordination, handling, wrist motion, hearing, speaking, seeing and reading.
• Obtain a Health Card and Union Referral Slip.
• Minimum age requirement is 18.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.


Tipped Position

This position earns tips