Desktop Support Engineer

Desktop Support

Location: Fishkill, New York (Onsite 5 days a week: Monday-Friday)

Role Overview

In this role, you will work in a dynamic, fast-paced environment focused on ensuring that employee technology needs are met quickly and efficiently. You will deliver service that exceeds internal customer expectations across headquarters, stores, regional offices, distribution centers, and remote locations. The goal is to enable and unlock employee productivity by providing a high level of service and customer satisfaction to the business.

Key Responsibilities

• Provide an exceptional technology experience for employees by listening, asking questions, soliciting feedback, and responding to device hardware and application issues in a timely manner.
• Determine appropriate and alternative solutions from mostly defined procedures and options.
• Research, diagnose, resolve, or escalate technical and procedural issues from multiple service channels using various tools and documented processes.
• Deliver a positive customer experience by creating a welcoming environment and providing best-in-class service through all support channels, both in person and virtually.
• Ensure consistency in service quality and capabilities for a high level of customer satisfaction.
• Demonstrate a sound understanding of relevant technologies and application products within a technology support environment.
• Apply process and technical knowledge in problem-solving with the ability to multitask while keeping stakeholders informed.
• Take personal accountability to meet key performance measurements.

Required Qualifications

Experience: Proven ability to develop and maintain good relationships with business partners and at all levels of the organization.

Technical Skills: Excellent interpersonal and customer service skills are required.

Interview Process

There will be two rounds of interviews for this position. The first round will be conducted virtually. Shortlisted candidates will be invited to a second-round onsite interview in Fishkill, NY.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.