Server Administrator

About the RoleJob Description:100% ONSITE in Memphis, TN (No remote options)Resident must be flexible in working during the weekends and holidays when customer requires. Resource needs to be comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.ResponsibilitiesTicket management/TrackingGood problem-solving skillsGreat customer service and communicationAbility to work well within a teamBe able to lift 65 poundsBe able to work while on a ladderGreat attention to detailWork in a fast-paced environment100% ONSITE in Memphis, TN (No remote options)Resident must be flexible in working during the weekends and holidays when customer requires.Ability to work well within an onsite team in a dynamic environmentFlexible schedule, including ability to support after hours and/or weekend schedulesProvide day-to-day data center operational supportEscort and coordinate with dispatched field engineersManage parts shipping, receiving, and inventoryMaintain and update environment documentation (serial numbers, elevations, runbooks, etc.)Coordinate with colocation teams for power, cooling, and facility maintenance activitiesExecute customer-directed system and version updatesProactively monitor servers and notify customers of issuesOpen and manage service requests; triage and coordinate break/fix activities with Dell supportPerform troubleshooting, log collection, and follow vendor-recommended resolutionsSupport firmware upgrades and hardware break/fix activitiesHandle parts replacement and hardware deploymentPerform OS installation, GPU configuration, and any testingConduct system testing and validation to ensure operational readinessHandle random or urgent issues as they arise, serving as flexible escalation and coordination point.Required SkillsStrong Customer communication skills, both verbal and writtenAbility to work well within an onsite team in a dynamic environmentFlexible schedule, including ability to support after hours and/or weekend schedulesResource needs to be comfortable on the HW repair side.They need to be experienced having their hands inside the server, replacing parts.They need to have enough experience, where they are confident in their skills to support and add new skills as needed.Ticket management/TrackingGood problem-solving skillsGreat customer service and communicationAbility to work well within a teamBe able to lift 65 poundsBe able to work while on a ladderGreat attention to detailWork in a fast-paced environmentBasic Network experienceExperience reading Linux logsLinux cli experiencePreferred SkillsRoCE network experienceNvidia GPU/NIC experience is a plus