Automotive Courtesy Technician

Job Description

Job Description

Full job description

Position Overview

The Courtesy Technician is responsible for providing excellent customer service to all customers. During the Full Service Oil Change, the courtesy technician is responsible for the tasks that the customer can most readily see, such as vacuuming, cleaning the windows, and setting the tire pressure. Performing these duties with care and professionalism will create a positive impression with the customer. The ideal candidate will have a friendly and outgoing personality, excellent communication skills, and be able to work well under pressure. Strong problem-solving skills and attention to detail are essential.

Essential Duties and Responsibilities

• Work safely, Wear safety gear
• Complete courtesy tasks such as vacuuming, light checks, washing windows, and filling air in tires according to the Courtesy Order of Operations.
• Greet customers in a friendly and professional manner.
• Answer customer questions and assist them with their needs.
• Organize courtesy cart, clean lobby, and help with checklists.
• Complete other duties as assigned.
• This is not an all-inclusive list.

Other Duties and Responsibilities

In addition to the duties listed above, every crew member is responsible for general center maintenance and cleaning duties such as mopping, washing center windows,  clearing litter, snow and ice from the site, and cleaning restrooms. Crew members must attend crew meetings and run errands as required, as well as other duties assigned by a supervisor.

Job Qualifications

• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Attention to detail
• No previous experience or training required

Working Conditions

Materials and Equipment Used: Vacuum cleaner, window wash, tire pressure gauge, plastic seat covers and floor mats. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.