Assistant Branch Manager

The Assistant Branch Manager will assist the Branch Manager in the day-to-day activities of their branch by helping to lead the team of branch employees to achieve company goals for sales, service, and operational excellence. The Assistant Branch Manager plans, directs, manages and leads the marketing and sales activities, including budget projections of the branch to improve market share and achieve the business, financial and sales goals. This role will also oversee the service quality, physical operations, audit integrity, facilities and risk management of the branch. Responsibilities Include Support management in the sales management process, which may include conducting monthly sales meetings. Assist in establishing sales goals for each branch sales team member. Assist in tracking and reporting progress towards achieving sales goals. Ensure quality and integrity of the sales process. Identify and refer prospective customers to specialized area departments within the Bank, Real Estate, Asset and Trust, Investment & Brokerage and SBA. Business development of market area through proactive sales calls and networking. Responsible for ensuring customer issues are resolved in a timely manner as per customer service standards. Encourage branch staff and sales team to promote customer knowledge of alternative delivery channels, (Cash Management, Online Banking, Telebank, etc.) Ensure branch merchandising and marketing materials are current. Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies. Support branch in handling complex customer inquiries and relationships including all new accounts., etc. Maintain operational integrity and mitigate risk of the branch through best practices, staff training and development. What You’ll Need to be Successful Leadership – maintain strong and effective leadership under stressful conditions Communication – speak and write clearly and persuasively in all situations; listen, get clarification, and respond well to questions Problem Solving – identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs Qualifications High School Diploma or equivalent required AS Degree preferred Minimum of 4 years financial services experience or similar related experience required with at least 2 years in a supervisor or leadership type role. Notary Public license required within 6 months of accepting position Willingness to transfer or relocate based on business need is required Microsoft Word and Excel required Strong communication, interpersonal, and customer service skills Knowledge of banking products, branch opening/closing procedures, branch security, business development, member support, retail banking, branch operations, banking software required. Why You Should Apply Full-time position with excellent compensation and benefits package Generous time off programs Profit-sharing Discounted stock purchase program Excellent growth and development opportunities And much more! The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management. First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status. The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice. #J-18808-Ljbffr