Automotive Service Advisor

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Automotive Service AdvisorHonda of Princeton | Princeton, NJFull-Time |Perks & Benefits$80,000.00 - $110,000.00 annuallyHealth, dental & vision insurance401(k) retirement planPaid time off (PTO)Career growth & advancement opportunitiesProfessional training & developmentAbout the PositionHonda of Princeton is looking for a motivated and customer-focused Service Advisor to join our team.As a Service Advisor, you’ll be the primary point of contact between our customers and the Service Department. You’ll help customers understand their vehicle’s service needs, recommend maintenance and repairs, and ensure a smooth experience from check-in to vehicle delivery.Automotive experience is preferred, but we are willing to train the right candidate.What You’ll DoGreet customers and create a welcoming experienceListen to customer concerns and identify service needsRecommend maintenance and repair servicesPrepare accurate repair ordersExplain services, pricing and repair recommendationsCommunicate with technicians and monitor vehicle progressKeep customers updated throughout the repair processObtain authorization for additional repairsReview completed work with customersCoordinate vehicle pickup and deliveryFollow up with customers after serviceMaintain accurate customer and vehicle informationWork toward sales and customer satisfaction goalsWhat We’re Looking ForPrevious Service Advisor experience is a plusAutomotive, dealership, sales or customer service experience preferredExcellent communication and customer service skillsProfessional and friendly personalityStrong organizational and multitasking abilitiesComfortable working in a fast-paced environmentAbility to explain automotive services clearlyBasic computer skills and willingness to learn dealership softwareGoal-oriented and motivated to succeedValid driver’s license and good driving recordWhy Honda of Princeton?Join a team where you can learn, grow and build a long-term career in the automotive industry.We provide training, professional development and opportunities for advancement while giving you the tools and support needed to succeed.If you’re passionate about customer service, enjoy working with people, and want to grow your career, apply today!Honda of Princeton — Princeton, NJ #J-18808-Ljbffr