UTS- Temporary Patient Accounts Representative at UNC Chapel Hill

UTS- Temporary Patient Accounts Representative at UNC Chapel Hill

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

Key Responsibilities:

• Greet and assist patients and visitors in a courteous and professional manner
• Answer incoming calls and direct inquiries to the appropriate department or team member
• Respond to patient billing questions, explain statements, and provide basic account information
• Accept and process patient payments; provide receipts and documentation as needed
• Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
• Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
• Collaborate with billing, clinical, and administrative staff to resolve patient account issues
• Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
• Ensure desk and waiting area remain clean, organized, and professional

Is Time Limited - Yes

If Yes, Appointment Length - TBD

Wolfpack Perks and Benefits - As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non-revenue generating sporting events for free
• Attain work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Department Information

Job City & State - Chapel Hill, NC

Department

System Information

Classification Title - Temporary-Service Maintenance

Working Title - UTS- Temporary Patient Accounts Representative at UNC Chapel Hill

Requirements and Preferences

Work Schedule - MondayFriday, 8:00 AM5:00 PM

Other Work/Responsibilities - Other duties as needed

Minimum Experience/Education - High school diploma or GED required 12 years of experience in a healthcare, medical, dental, or customer service setting Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred Background in both dental and medical billing environments strongly preferred

Department Required Skills - Strong customer service skills with the ability to interact professionally with patients, visitors, and staff Excellent verbal communication skills and phone etiquette Ability to manage multiple tasks, prioritize responsibilities, and remain organized in a fast-paced environment Basic knowledge of patient billing processes and ability to explain account information clearly Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort working with electronic systems Attention to detail with accurate data entry and documentation skills Ability to handle confidential information and maintain compliance with HIPAA regulations

Preferred Years Experience, Skills, Training, Education - Experience working in a healthcare, dental, or medical office setting Familiarity with EHR/EMR systems and patient account or billing software Knowledge of insurance verification and medical/dental billing processes Experience handling patient payments and resolving account inquiries Ability to collaborate effectively with billing, clinical, and administrative teams Strong problem-solving skills with the ability to de-escalate patient concerns

Required License or Certification - N/A

Valid NC Driver's License required? - No

Commercial Driver's License Required? - No

Recruitment Details

Anticipated Hiring Range - $20.00/hourly

Recruitment Dates

Job Open Date - 04/13/2026

EEO - NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.