Client Service Representative

Do you believe the little things matter?

So do we.

At VCA Parkcrest Animal Hospital, we believe a warm smile, remembering a client's name, celebrating a puppy's first visit, sitting with someone during a difficult goodbye, or walking a bag of pet food to a client's car can leave just as much of an impact as the medicine we practice.

We call it unreasonable hospitality, and it's at the heart of everything we do. Great medicine brings clients through our doors. Unreasonable hospitality is what keeps them coming back.

We're looking for an enthusiastic, compassionate Client Service Representative to join our team! If you love helping people, enjoy working in a fast-paced environment, and aren't afraid to greet a puppy or comfort a nervous pet parent, we'd love to meet you.

Our CSRs are much more than receptionists. They're relationship builders, problem solvers, educators, and often the reassuring voice or friendly face our clients need most. They set the tone for every visit and help create an experience that keeps clients coming back year after year.

About Us

VCA Parkcrest Animal Hospital has been caring for pets in Springfield and the surrounding Ozarks since the late 1960s. We're a busy, AAHA-accredited, five-doctor small animal hospital offering wellness care, surgery, dentistry, diagnostics, boarding, and grooming.

While we're proud of our medicine and technology, our greatest strength is our team. We believe in building lasting relationships with our clients, supporting one another, and treating every pet like they're our own. We work hard, laugh often, and genuinely enjoy what we do.

What You'll Do

As a Client Service Representative, you'll be the first impression of our hospital and play an important role in creating a welcoming experience for pets and their people.

Your day may include:

• Greeting clients and patients with warmth and enthusiasm

• Answering phones, texts, and emails

• Scheduling appointments and supporting patient flow

• Checking clients in & out and processing payments

• Explaining services, wellness plans, and treatment plans

• Maintaining accurate medical records

• Educating clients on preventive care and hospital resources

• Supporting your teammates and helping the hospital run smoothly

We're Looking For Someone Who...

• Loves people and animals

• Enjoys building relationships and making a difference in someone's day

• Communicates clearly and compassionately

• Stays organized and positive in a busy environment

• Takes pride in providing exceptional service

• Is dependable, team-oriented, and willing to jump in when needed

• Has previous customer service experience (veterinary experience is a plus, but not required)

Schedule

• Full-time, 30-40 hours per week. Most weeks you'll work four shifts. We believe in taking care of our team, so you may occasionally help cover for teammates while they enjoy a well-earned vacation or take time away when they need it.

• Rotating 4-hour Saturday shifts

Why You'll Love Working Here

We're committed to taking care of our team just like we take care of our patients.

We offer:

• Competitive pay, starting at $15/hour

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid vacation and sick time

• Paid parental leave

• Employer-paid life and disability insurance

• Free mental wellness resources

• Career growth and development opportunities

• Generous employee discounts on veterinary care and products for your own pets

• Many more optional benefits

Ready to Join Our Team?

If you're looking for more than "just another receptionist job" and want to be part of a team that cares deeply about pets, people, and each other, we'd love to hear from you.

If you read this and thought, "That's exactly how I like to take care of people," then we have a feeling you'll fit right in.

Come help us continue a tradition of compassionate, high-quality veterinary care that's been serving Springfield and the surrounding Ozarks for generations.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com