Administrator LCSW LPCC LMFT - Community Mental Health 122

PROGRAM ADMINISTRATOR – BEHAVIORAL HEALTH OPERATIONSSan Diego, CA | Point Loma | Full-Time, SalariedExpected Starting Salary: $118,995 – $147,000California BBS License Required: LCSW, LMFT, or LPCC100% On-Site Leadership Role | No Remote or Hybrid WorkMust Be Available for Urgent Program Needs Outside Regular Business HoursLead a Program. Build a Team. Make an Impact.Telecare is seeking an experienced behavioral health leader to serve as Program Administrator in San Diego.This is a highly visible leadership opportunity for someone who knows how to bring together clinical quality, strong teams, customer partnerships, and sound financial operations. As the Program Administrator, you will have responsibility for the overall performance of the program—from the quality of care delivered to the culture you create, the leaders you develop, the relationships you build, and the financial health of the operation.If you are an experienced behavioral health leader who enjoys owning results, developing strong teams, and improving programs, this is an opportunity to make a meaningful impact.Position DetailsSchedule: Full-Time, Salaried | Approximately 40 hours per weekProgram Hours: Generally 8:00 a.m.–5:00 p.m.Location: Point Loma, San Diego – conveniently located near I-5 and I-8Work Arrangement: Fully on-site; this position is not remote or hybridLeadership Availability: As the senior program leader, must be available to respond to urgent operational needs by phone or other communication outside regular business hours, including evenings and weekends when necessaryCompensationThe expected starting salary range is $118,995.46 – $147,000.00.Starting compensation is based on relevant experience above the minimum qualifications and applicable geographic differentials.Required QualificationsCurrent California BBS license in good standing as an LCSW, LMFT, or LPCCMaster’s degree in Social Services or a related qualifying discipline with applicable state licensureFour (4) years of experience in an administrative management position within a healthcare settingTwo (2) years of experience with responsibility for professional staff supervision, budgeting, program planning, and licensingUnderstanding of community mental health services, psychiatric rehabilitation concepts, and recovery philosophyMust be at least 21 years of ageMust meet applicable CPR, First Aid, and CPI certification requirementsMust successfully complete all applicable post-offer employment requirements, including background clearances, health screening, TB testing, exclusion checks, and degree/license verificationIf driving is required, must maintain a valid driver's license, acceptable motor vehicle record, and required automobile insuranceAdditional regulatory, contractual, or local requirements may apply.What Success Looks LikeAt Telecare, we evaluate operational excellence across four key areas:Clinical Quality ExcellenceYou create an environment where teams are prepared, supported, and accountable for providing safe, consistent, high-quality care. You understand behavioral health operations and know how to turn clinical standards into daily practice.Workforce EngagementYou build strong leadership teams and workplace cultures where employees want to stay, grow, and succeed. You understand that employee engagement, retention, accountability, and development directly affect the quality of care we provide.Customer SatisfactionYou develop trusted partnerships with county and state agencies, community organizations, customers, families, and other stakeholders. You represent Telecare professionally and respond effectively as community and customer needs evolve.Financial SecurityYou understand the business side of healthcare. You can manage within an established budget, evaluate operational decisions through a financial lens, and balance fiscal responsibility with excellent member care.The Leader We’re Looking ForOur strongest Program Administrators combine operational discipline with thoughtful, people-centered leadership.You may be a strong fit if you:Have successfully led complex behavioral health or healthcare operationsKnow how to establish expectations and hold leaders and teams accountableCan develop managers and build leadership bench strengthAre comfortable managing budgets, staffing, compliance, and program performanceBuild productive relationships with customers and community partnersCan navigate difficult or rapidly changing situations with sound judgmentSeek feedback, demonstrate self-awareness, and continue developing as a leaderKnow when to collaborate and when decisive leadership is neededAre highly organized and comfortable managing multiple competing prioritiesAre passionate about behavioral health, recovery, and improving outcomes for the people we serveWhat You’ll LeadClinical Quality & Program OperationsAs Program Administrator, you will oversee the overall administrative and operational functioning of the program. Responsibilities include:Planning, organizing, directing, and evaluating program operationsEstablishing the strategic direction and priorities of the programEnsuring compliance with Telecare policies, procedures, contractual requirements, and applicable regulationsOverseeing quality assurance and performance improvement effortsServing as the program's privacy contact and ensuring required HIPAA records, logs, and systems are maintainedProviding clinical supervision and oversight as applicableSupporting and evaluating licensed staff when requiredMaintaining readiness for regulatory, licensing, and customer requirementsEnsuring program operations remain responsive to the needs of members servedRemaining accessible for urgent operational issues that may arise outside standard business hoursPeople & CultureYou will set the tone for the program's leadership culture and employee experience.Responsibilities include:Establishing and communicating a clear vision for the programBuilding a culture aligned with Telecare's mission, purpose, values, and beliefsLeading and developing department managersEstablishing appropriate staffing requirements across program departmentsPartnering with Talent Acquisition and program leadership on recruitment and selectionSupporting employee development, performance management, accountability, and retentionEnsuring program policies and procedures are consistently implementedCreating an environment where employees can perform meaningful work and grow professionallyServing as the primary connection between program operations and Telecare's corporate and regional teamsCustomer & Community PartnershipsThe Program Administrator serves as a key representative of Telecare within the community.You will:Develop and maintain productive relationships with state and local agency representativesPartner with county customers and community organizationsRespond proactively as customer and community needs changeRepresent Telecare's commitment to high-quality care and responsible stewardshipMaintain strong relationships with members served, families, customers, and other key stakeholdersDepending on the program, community partnerships may include local law enforcement, crisis systems, and San Diego's Access and Crisis Line.Financial LeadershipYou will be responsible for helping ensure the long-term operational and financial health of the program by:Managing operations within allocated budgetary parametersParticipating in development of the program's fiscal budgetMonitoring staffing and other operational expensesMaking thoughtful operational decisions that balance quality, workforce needs, and financial responsibilitySkills That Will Help You SucceedStrong healthcare or behavioral health operational leadershipFinancial and budget managementTeam building and leadership developmentPerformance management and accountabilityKnowledge of applicable healthcare and behavioral health regulationsStrong written and verbal communicationExcellent customer and community relationsStrategic planning and problem solvingChange leadershipOrganization and prioritizationPublic speaking and presentation skillsKnowledge of psychiatric conditions and recovery principlesKnowledge and experience with American Society of Addiction Medicine (ASAM) criteria, when applicableWhat’s In It for YouTelecare offers eligible full-time employees a comprehensive benefits package that includes:16.7 days of Paid Time Off during your first yearMedical, dental, and vision insurance401(k)Employee Stock Ownership Plan (ESOP)Free continuing education opportunitiesOnline university tuition discountsCompany scholarship opportunitiesAt Telecare, you will have the opportunity to lead meaningful work while helping individuals with complex behavioral health needs move toward recovery.If you are an experienced licensed behavioral health leader ready to take ownership of a program, develop an exceptional team, and drive both clinical and operational excellence, we encourage you to apply.EOE AA M/F/V/DisabilityJob SummaryRequisition Number: ADMIN030687Job Category: OperationsSchedule: Full-Time