Residential Crisis Response Coordinator

This is a live‑in position which requires the employee to live in the provided apartment full time. On‑campus apartment accommodation is provided in accordance with the Apartment Use Agreement. A basic meal plan is provided to support interaction, involvement, and community building with students, staff, and faculty in a dining hall setting during the academic year. The selected candidate will participate in an "on‑call" rotation to ensure 24/7 emergency coverage. Flexibility in scheduling, including evenings, weekends, and holidays, based on student and institutional needs, is also required. Job Summary Reporting to the Assistant Director for Crisis Response, the Residential Crisis Response Coordinator is responsible for direct case management, crisis response, and emergency response efforts within the College Student Life (CSL) and ARCH residential communities. This role plays a critical function in supporting students experiencing crises, implementing trauma‑informed response strategies, and ensuring appropriate follow‑up and resource referrals. The coordinator is an integral part of the emergency response team, providing hands‑on support for residential staff, responding to urgent situations, and working collaboratively with campus partners to enhance student safety and well‑being. Appointment Information Budgeted Salary: $66,900 Benefits Level Eligibility: Full benefits Schedule: Full‑time, Fixed Percentage of Time: 100%, 40 Hours per Week Days of the Week: Day, Evenings, Nights, Weekends (to be discussed at time of interview) Shift Includes: Schedule to be discussed at time of interviews Job Duties 45% - Crisis Response and Emergency Support Respond to student crises and residential emergencies, providing trauma‑informed intervention and de‑escalation support. Serve as an on‑call responder for emergency situations, ensuring timely and appropriate action in collaboration with campus safety, mental health professionals, and student support offices. Provide immediate case management for students in distress, ensuring follow‑up care, referrals, and ongoing support. Assist in managing on‑call response logistics, ensuring clear communication and coordination of crisis response efforts. Document crisis incidents thoroughly and accurately, maintaining compliance with university policies and best practices. Support the Assistant Director in reviewing and updating emergency response protocols to align with evolving student needs and national best practices. 30% - Case Management and Student Support Serve as a primary point of contact for students experiencing crises, coordinating with university resources. Work closely with the Dean of Students Office, Counseling & Psychological Services (CAPS), Behavioral Intervention Team (BIT), and Title IX Office to ensure students receive timely and comprehensive support. Provide ongoing case management for students involved in crisis situations, tracking progress and ensuring connection to appropriate campus and community resources. Lead follow‑up efforts for students post‑crisis, assessing their ongoing needs and supporting their reintegration into the residential community. Participate in post‑crisis debriefings and case reviews to identify areas for improvement and staff development needs. 15% - Training, Education, and Staff Development Assist in training residence life staff on crisis response, de‑escalation techniques, and trauma‑informed approaches. Conduct workshops and educational programming on topics related to mental health, well‑being, and emergency preparedness for residential students and staff. Support the Assistant Director in onboarding and ongoing professional development for crisis response team members. Develop educational materials and resources for students and staff to promote awareness of available crisis support services. 10% - Community Safety, Security, and Development Foster a sense of safety and well‑being within residential communities by working collaboratively with residence life staff to address student concerns. Assist in the development and assessment of safety initiatives aimed at reducing crisis incidents and promoting student resilience. Participate in on‑call roles and responsibilities, responding to residential emergencies and student concerns as needed. Serve as a resource for residence life staff in managing student concerns and conflicts, utilizing restorative and trauma‑informed approaches. Participate in ongoing assessment of emergency response and community safety protocols, contributing recommendations for policy and procedural improvements. Required Qualifications Bachelor’s degree in social work, counselor education, psychology, student affairs, emergency management, or a related field (or a combination of education and equivalent experience). Significant experience in case management, crisis response, student support services, or emergency management. Demonstrated knowledge of trauma‑informed response strategies, crisis de‑escalation techniques, and student mental health support. Experience providing direct crisis response and case management for individuals in distress. Ability to effectively respond to students in crisis and coordinate emergency response efforts. Strong understanding of behavioral intervention models, student development theory, and knowledge of student mental health crisis response. Experience collaborating with mental health professionals, law enforcement, and campus safety teams to support students in crisis. Excellent verbal and written communication skills, with the ability to document crisis incidents and follow up with students and campus partners. Commitment to working with the student population from a broad variety of perspectives, backgrounds and experiences. Preferred Qualifications Previous experience working in residential life, housing, or campus emergency response in a university setting. Familiarity with campus safety protocols, Title IX regulations, and student conduct policies. Experience with case management software and crisis tracking systems. Certification in Mental Health First Aid, Crisis Prevention, or related fields. Knowledge of risk assessment and behavioral intervention policies for residential communities. Special Conditions of Employment Pass a pre‑employment criminal history background check. Pass the employment misconduct disclosure process. Ability to work long periods of time at a computer with or without accommodation. Participate in an on‑call rotation to ensure 24/7 emergency coverage; flexibility to work evenings, weekends, and holidays is required. Work a variable schedule including evenings and weekends. Respond to emergencies after hours as necessary. Complete required training within established time frames, including UC compliance training. Comply with the University of California vaccination policy. Mandated reporter under the Child Abuse and Neglect Reporting Act (CANRA); report known or suspected child abuse or neglect as required and sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencement of employment. Misconduct Disclosure Requirement As a condition of employment, any candidate who requires a conditional offer of employment must disclose any final administrative or judicial decisions within the last seven years that determined misconduct, or any current or past administrative or disciplinary proceedings involving misconduct. The disclosure includes details such as violations of policies or laws governing conduct, including but not limited to sexual harassment, sexual assault, discrimination, dishonesty, or other unethical conduct. The University of California’s policies on sexual violence, anti‑discrimination, and abusive conduct in the workplace govern these disclosures. EEO/AA Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti‑Discrimination Policy. It is the policy of the University of California to undertake affirmative action and anti‑discrimination efforts, consistent with its obligations as a Federal and State contractor. #J-18808-Ljbffr University of California, Santa Cruz