Operations Manager

The role of the General Manager is to oversee and manage the assigned operation, and services by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top notch customer service skills and leading by example, the General Manager will create an atmosphere that caters to the many varying needs of hospital patients and visitors through effective team leadership and management. The General Manager will effectively communicate and execute VPNE policies and procedures to optimize service and revenue and foster a trustworthy client relationship. This position will partner with the onsite Aloha Manager in ensuring support services within the hospital are maintained effectively as well.


Responsibilities

• Be a business leader through demonstration of professionalism and integrity.

• Work directly with the client to set strategic plans to ensure each operation is running smoothly.
• Oversee and manage assigned operations.
• Effectively direct, train and manage location staff including training and development of location assistant managers and supervisors.
• Perform financial management: maintain strict revenue control and manage profit & loss statement for location.
• Oversee payroll, staffing, Hours/OT and budget proactively.
• Understand and support key performance indicators for VPNE.
• Handle all team member relations issues in-house, using the People/HR as a resource when appropriate.
• Communicate with the People/HR team to understand and uphold processes and procedures.
• Build a dependable team (recruit, hire and train) in collaboration with the Talent Acquisition department and onsite manager.
• Ensure safety and risk prevention.
• Perform timely execution of each task on Client Service Plan.
• Mentor team members through ongoing coaching and training and foster a promotion from within culture
• Lead a positive and supportive culture to encourage growth opportunities for team members
• Enforce VPNE policies across all locations

Qualifications


Bachelor's degree in hospitality, business administration, or related field preferred or work-related experience to match

• Years of Experience:

5+ years' progressive responsibility with proven leadership experience.

• Prior experience in the parking or healthcare industry strongly preferred

• 2+ years of account management

• 2+ years of client retention and relationship building

• Experience working directly with clients and maintaining accounts

• Strong organizational and training skills

• Ability to read, write and verbally communicate in English

• Be at least 18 years of age.

• Possesses a valid Driver's License in state of residency.

• Be able to pass a criminal background check and RMV check when overseeing a valet operation.

• Possess organizational skills.

• Availability to work a flexible schedule including nights, weekends, and holidays.

• Language Skills: Proficient in English both verbally and written.

• Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware.

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