Operations Supervisor

Wright Flood is looking for a Supervisor to join our growing Operations team! The Operations Supervisor is a people‑centered leader responsible for developing engaged, capable teammates who deliver strong operational results. This role guides daily work by setting clear expectations, coaching performance, and making informed decisions that balance teammate growth, customer experience, and business needs. The supervisor creates an environment where teammates can succeed by offering timely guidance, constructive feedback, and support aligned to individual strengths and goals. The role requires sound judgment, the ability to interpret operational and performance data, and the confidence to act thoughtfully when priorities shift. Strong communication, collaboration, and decision‑making skills are essential, as the supervisor works closely with leadership and cross‑functional partners to turn strategy into execution. This role is best suited for a present, adaptable leader who is committed to developing others while maintaining accountability for results in a fast‑moving environment. ACCOUNTABILITIES/JOB DUTIES: Lead daily operational activities by setting clear priorities, aligning work to business objectives, and making informed decisions that support performance and teammate success. Partner with leadership to establish and reinforce performance expectations focused on quality, efficiency, timeliness, and effective work practices. Coach and develop teammates through regular feedback and performance conversations that build capability, accountability, and readiness for future growth. Monitor attendance and leave trends for non‑exempt teammates, applying sound judgment to address concerns and support accountability in alignment with company policy. Analyze operational and performance data—including phone, chat, and task activity—to identify trends, risks, and opportunities, using insights to guide coaching and recommend corrective actions. Assess and address complex departmental matters by gathering relevant information, exercising sound judgment, and escalating issues appropriately. Maintain professional, transparent communication with teammates, leadership, marketing, and customers, providing actionable insights related to training progress, departmental needs, and resource alignment. Support staffing needs by identifying talent gaps, evaluating candidates, and contributing to hiring decisions that strengthen team capability and long‑term performance. Contribute to the evaluation and continuous improvement of training programs by identifying skill gaps, supporting onboarding, and reinforcing learning through ongoing development efforts. Perform additional duties as assigned in support of team effectiveness and organizational priorities. REQUIREMENTS: Will serve as the late shift Supervisor covering the 11:00am-8:00pm shift. Strong communication skills, initiative, and the ability to navigate complex business or interpersonal situations with professionalism and empathy. Demonstrated leadership experience, including coaching, mentoring, and supporting performance growth for direct reports. Accountability for monitoring attendance and leave for non‑exempt teammates, identifying trends, and partnering on appropriate next steps. Ability to collaborate closely with the Operations Manager on daily departmental needs and contribute to a fair, consistent performance review process. Comfortable engaging with teammates and leaders at all levels and adapting to shifting priorities in a fast‑paced, team‑oriented environment. Excellent time management and organizational skills, with preferred familiarity in products and technical systems. Proficient typing skills with strong accuracy, solid PC literacy, and excellent written and verbal communication. Familiarity with NFIP rules and regulations would be helpful, but not required. Required in‑office presence alongside teammates, including attendance at leadership meetings at least twice per month; additional in‑office days may be required based on business needs. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day. Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day. Vision sufficient for use of a computer monitor. Ability to sit at a desk 7-8 hours per day. To perform this job successfully, an individual must be able to perform each essential duty, competency and all requirements satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. WHAT WE OFFER: Excellent growth and advancement opportunities Competitive pay based on experience Discretionary Time Off (DTO) Tuition Reimbursement Student Loan Repayment Program We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. #J-18808-Ljbffr