Hospital Director (Practice Manager)

Scout Veterinary Urgent Care was built on a simple belief: veterinary professionals deserve careers that are sustainable, rewarding, and built to last. We're a growing, multi-location urgent care practice in the Chicago area. Our clinical teams are tight-knit, engaged, and genuinely invested in the work. Our leadership is accessible, involved, and collaborative. If you're looking for a place where workflows are buttoned up, the culture is intentional, and the people around you actually care, this might be it.

About this role

We're looking for a Hospital Director to serve as the operational backbone of 2-3 Scout locations. This is a high-visibility, high-accountability role that lives at the intersection of people, process, and performance.

You'll be the primary operational partner to our clinical leadership team. You will be the person who makes sure the clinics run smoothly, the team is supported, clients are taken care of, and the numbers make sense. You'll report to our Chief Clinical Officer and collaborate closely with Lead DVMs, our Clinical Operations Director, HR, and Talent Acquisition.

This is not a behind-the-scenes role. You'll be physically present in the clinic regularly, and your fingerprints will be on nearly every aspect of day-to-day operations.

What you'll own

Operations & P&L: Daily hospital operations across your assigned locations: staffing, scheduling, inventory, equipment, and budget. You'll own the payroll line and report on monthly revenue and variance.
Client Experience: First point of contact for non-medical client concerns. You'll coach CSRs on front-of-house workflows and partner with medical leadership when issues cross clinical lines.
People Leadership: Regular performance feedback, accountability documentation, support plans in partnership with HR, and the day-to-day culture work that drives retention.
Scheduling & Staffing: Manage schedules for all non-DVM clinical staff and handle coverage, attendance, and staffing gaps across locations.
Recruiting & Onboarding: Partner with Talent Acquisition on hiring and own the orientation experience for new non-DVM team members.
Communication & Coordination: Serve as the operational liaison between clinic teams and leadership. Run all-staff meetings, communicate changes, and stay ahead of issues before they become problems.

About you

Required:

• 10+ years in the veterinary industry
• Prior experience in a lead, supervisor, or management role
• High school diploma

Preferred:

• Experience owning or managing against a P&L or operational budget
• Background in customer service
• Leadership certification

The right person for this role:

• Is a strong problem-solver who doesn't get rattled by the daily chaos of a busy urgent care environment
• Communicates directly and without judgment — even in hard conversations
• Knows how to hold a team accountable while still being the person people want to come to
• Is comfortable reading financial reports and using data to make decisions
• Can balance being present and approachable on the floor with maintaining a clear leadership presence
• Leads with humility and integrity
• Values being on a team and seeks to collaborate

Work Style & Culture Fit

Scout is growing, and that means things can move fast and plans evolve. We're building processes in real time, and this role requires someone who's energized by a dynamic environment.

You'll be in the clinics regularly. This isn't a remote job, even though some work can be done off-site. When we open new locations, you'll be on-site to manage the launch. There will be moments when you need to step in and cover front-of-house shifts. Not often, but it's part of the deal.

We are looking for the kind of person who steps up without being asked, and is willing to go above and beyond the role to help the team succeed to join the other leaders at Scout that do the same!

Salary :

$75,000–$90,000/year, depending on experience and the number of locations under management. Compensation scales with your scope — as Scout grows, so does the opportunity.

Benefits:
- Medical, dental, and vision insurance (Blue Cross Blue Shield, Principle)
- 401(k) with company matching
- 3 weeks of PTO
- Leadership development and continuing education funds
- Lifestyle spending fund (available at 1 year)

Locations

Scout currently operates urgent care clinics in Wheaton, West Loop, Old Orchard, Lincoln Park, and soon opening Westchester. Hospital Directors are assigned to a grooup— the specific locations within your region may evolve as we grow and open new sites. If you're excited by the idea of helping shape what a new clinic looks like from day one, there will be opportunity for that.