Arena Event Ticketing Representative

Arena Ticketing Representative

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Are you passionate about live entertainment, sports, and creating unforgettable fan experiences? Join the excitement at T-Mobile Arena as an Arena Ticketing Representative! In this fast-paced, guest-facing role, you'll be at the center of world-class concerts, sporting events, and special live experiences, helping guests make memories that last a lifetime.

If you thrive in high-energy environments, love providing exceptional customer service, and enjoy being part of major events, we want to meet you!

THE STARTING RATE: $17.00 Hourly

THE DAY-TO-DAY:

• Sells and processes ticket orders and will-call requests for shows and events occurring at arenas, mid-size venues and special events, providing prompt and courteous guest services. Sell ancillary event products such as, but not limited to, merchandise items, parking, VIP packages, F&B inclusions, and suite product.
• Provides knowledgeable answers to guest questions, furnishes detailed information regarding arenas, mid-size venues, multiple tenants (NHL, WNBA, NLL, UFC, PWHL), and special event services and amenities.
• Resolves guest complaints within the scope of authority; escalate guest service issues to venue leadership as necessary.
• Utilize a cash drawer with large amounts of various tender types, including cash and credit cards, upholding department and federal requirements, i.e. MTL Logs, 8300 IRS Forms, etc.
• Support event day presentation throughout MGMRI venues, perform ticket verification prior to entry into exhibit and events. Assist with in-house relocations at either a relocation table, interior guest service windows, or throughout the event venue.
• Effectively manages the guest queue system assembling or disassembling queues and stanchions as needed.
• Support guests with Mobile Application adoption and provide technical troubleshooting on both Android and iOS.
• Assist, with a high level of customer service, VIP guests, Artists, Promoters, Sponsors, and Executive guests.

THE IDEAL CANDIDATE:

• High School Diploma or GED required
• 1+ Years of prior relevant experience preferred
• Excellent customer service skills to deal effectively with all business contacts.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community