Treatment Plan & Patient Care Coordinator

Job Description

Job Description

Now Hiring: Treatment Plan & Patient Care Coordinator

Transcend Dental Health | North Austin, TX

Full-Time | $22–$28 per Hour + Performance-Based Bonus Opportunities

Join Our Growing Team!

Transcend Dental Health is a holistic and biological dental practice located in North Austin, Texas. We are dedicated to providing exceptional dental care through a whole-body approach, emphasizing prevention, patient education, and personalized treatment.

As our practice continues to grow, we are seeking a motivated, personable, and results-driven Treatment Plan & Patient Care Coordinator to join our team.

This position is ideal for someone who enjoys connecting with patients, excels at phone communication, and is passionate about helping individuals move forward with their recommended dental treatment.

The primary focus of this role is proactive phone outreach, treatment plan follow-ups, and helping patients schedule and complete their recommended care.

Our ideal candidate is confident, organized, compassionate, and comfortable discussing treatment recommendations, financial options, and scheduling opportunities while maintaining a positive patient experience.

Compensation

• $22–$28 per hour , based on experience and qualifications

• Performance-Based Bonuses: Additional earning opportunities through a commission-based incentive structure tied to treatment scheduling and completed treatment

• Paid bi-weekly

• Opportunities for professional growth and advancement

Why Join Transcend Dental Health?

• Supportive Team Culture: Work alongside professionals who value teamwork, collaboration, and mutual respect.

• Patient-Centered Philosophy: Help patients understand their treatment needs and make informed decisions about their oral health.

• Holistic & Biological Dentistry: Be part of a practice that emphasizes the relationship between oral health and overall wellness.

• Rewarding Compensation: Competitive hourly pay with opportunities to earn additional income based on performance.

• Professional Development: Grow your communication, patient coordination, and treatment presentation skills.

• Positive Work Environment: Join a calm, organized, and welcoming practice that values professionalism, integrity, and exceptional patient care.

Key Responsibilities

Treatment Plan Follow-Up & Patient Outreach (Primary Responsibility)

• Conduct daily outbound phone calls to patients with outstanding, unscheduled, or incomplete treatment plans.

• Follow up with patients who have received treatment recommendations but have not yet scheduled their appointments.

• Clearly communicate the importance of recommended treatment and help patients understand the benefits of timely care.

• Address patient questions, concerns, and common barriers to scheduling with empathy and professionalism.

• Maintain consistent communication with patients through phone calls, text messages, and emails.

• Reconnect with inactive patients and encourage them to return for recommended treatment.

• Identify opportunities to fill available appointment times by contacting patients with pending treatment.

• Build strong patient relationships through friendly, confident, and professional communication.

Treatment Coordination & Scheduling

• Review existing treatment plans and assist patients with understanding recommended procedures, treatment phases, and associated costs.

• Coordinate with the clinical team to clarify treatment recommendations and priorities.

• Help patients schedule appointments and coordinate multi-visit treatment plans.

• Discuss available payment options, financing programs, and applicable financial arrangements.

• Follow up on treatment estimates and financing inquiries to help patients move forward with care.

• Work closely with the scheduling and front office teams to maximize appointment availability and minimize unscheduled treatment.

Patient Communication & Administrative Support

• Maintain accurate documentation of patient conversations, follow-up attempts, scheduling outcomes, and treatment acceptance.

• Track outstanding treatment plans and maintain an organized follow-up system.

• Manage daily call lists and prioritize patients based on treatment needs and scheduling opportunities.

• Respond promptly to incoming calls and patient inquiries.

• Provide a warm, professional, and helpful experience during every patient interaction.

• Collaborate with the clinical and administrative teams to ensure smooth communication and continuity of care.

Qualifications

• Previous dental front office, treatment coordination, or patient care coordination experience preferred.

• Strong phone communication skills and confidence conducting frequent outbound calls.

• Excellent interpersonal skills with the ability to build rapport and trust with patients.

• Comfortable discussing treatment costs, financing options, and financial arrangements.

• Highly organized, detail-oriented, and able to manage multiple patient follow-ups.

• Self-motivated, dependable, and comfortable working toward measurable performance goals.

• Ability to handle patient objections and concerns with patience, professionalism, and empathy.

• Experience with dental practice management software, preferably Open Dental, is a plus.

• Knowledge of dental terminology, treatment planning, and insurance processes is preferred.

• A positive attitude and genuine passion for helping patients receive the care they need.

Our Ideal Candidate

We are looking for someone who is comfortable spending a significant portion of their day on the phone , proactively reaching out to patients and helping them take the next step toward better oral health.

The right candidate understands that successful treatment coordination is not about pressuring patients into treatment. It is about building trust, providing clear information, addressing concerns, and helping patients overcome obstacles that may prevent them from receiving necessary care.

You should be someone who:

• Enjoys making outbound calls and engaging in meaningful patient conversations.

• Takes initiative rather than waiting for patients to call back.

• Is persistent with follow-ups while remaining respectful and compassionate.

• Is comfortable discussing financial commitments and payment options.

• Takes ownership of outstanding treatment plans and follows through consistently.

• Is motivated by goals, measurable results, and performance-based incentives.

• Understands the importance of teamwork and creating an exceptional patient experience.

Performance & Bonus Opportunities

In addition to competitive hourly compensation, this position offers the opportunity to earn performance-based bonuses through a commission incentive program .

Performance may be evaluated based on:

• Successful follow-up and scheduling of outstanding treatment plans.

• Treatment acceptance and completed treatment.

• Consistency and effectiveness of patient outreach.

• Achievement of established monthly performance goals.

• Accurate documentation and follow-through with patient communications.

Bonus eligibility and commission calculations will be based on the practice's established incentive structure.

Apply Today!

If you are a confident communicator, enjoy building patient relationships, and are motivated by helping patients move forward with their dental care, we would love to hear from you!

Transcend Dental Health
North Austin, Texas
Website:

Join a team where your communication skills, dedication, and results can make a meaningful difference in our patients' health and well-being.