Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote - Customer Service Representative II

Payrate: $17.50/hr. (which may be below your state's minimum wage. Please take this into consideration when applying)

Equipment Provided

Join the Conduent Customer Service Team

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!   

Working for you:

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $17.50 per hour pay rate, paid bi-weekly

• Additional $1.00/hr. incentive if you work between 6:00 PM - 6:00 AM OR

  $1.50 incentive starting Friday 6:00 PM - Monday 6:00 AM

• Paid Training
• Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord.
• Full-time schedule (40 hrs. a week) 
• Career Growth Opportunities 
• PerkSpot- Employee discount program
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. 

Training Schedule: 

• Monday-Friday 8:00 AM - 4:30 PM EST (4 weeks)

Production Schedules: 

• Start times between 8:30 AM - 4:30 PM EST
• End times between 5:00 PM - 1:00 AM EST
• Various Work Days include 5 days on, 2 days off

About the Role:

This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. 

• An ability to answer calls in a timely manner, as they are automatically received through blended call queues. 
• Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
• Maintain up to date support knowledge through offered training
• Accurately document requests, status changes, complaints, and grievances
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Those successful in this role:

• Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Requirements:

• High School diploma or GED
• Have 1 year of Customer Service/Call Center Experience. 
• Ability to submit to and pass a background check. 
• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to sit for long periods of time.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in state where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

• AK, CA, HI, MA, IL, MT, & NY
• Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, WA - Washington DC, Puerto Rico

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to  View email address on apply.j-vers.com . You may also  click here to access Conduent's ADAAA Accommodation Policy .