Dispatcher Customer Service Representative

HVAC Dispatcher

Lane Valente Industries is a leading international construction and facility maintenance company with offices throughout the U.S. and Canada. We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices. We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.

CURRENT OPPORTUNITY: HVAC Dispatcher

JOB TYPE: Full-time

JOB RESPONSIBILITIES:

• Primary responsibility is customer service.
• Communicates with customers to determine their needs.
• Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
• Receives check-in call from the service technicians and informs workers of the next job to respond to.
• Supports service technicians.
• Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
• Maintains dispatching board to ensure maximum efficient capacity of technicians.
• Manage on-call schedule and notify technicians of their assigned weeks.
• Notify answering service of the schedule and numbers to call in case of emergency.
• Know and understand service work order module and service contract.
• Active in all facets of dispatch.
• Various reporting responsibilities as needed.

JOB REQUIREMENTS: Requirements needed in order to be considered for this position:

• Requires a high school diploma...additional education a plus.
• Previous dispatching/customer service experience.
• Experience and utilizing judgment to plan and accomplish goals.
• Follow up and follow through with technicians and customers to help maintain good customer relationships.
• Ideal candidates will have the following customer service-related skills:
• A professional and courteous telephone manner.
• Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
• Patience and endurance to sit/stand behind a desk all day.

BENEFITS OFFERED:

• Medical Insurance
• Dental Insurance
• Paid Vacations
• 401(k) retirement plan with generous company match