CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Welcome to Raza Insurance Agency Llc. We believe that insurance isn't just about policies and paperwork; it is about looking after our neighbors here in Wayne, Michigan. Our office is a place where people feel heard and supported, and we are looking for a new Customer Service Representative to help us keep that promise. You will be the friendly voice on the other end of the line and the welcoming face at our front desk. We are a small, close-knit team that values kindness and effort above all else. In this role, you will help our clients understand their coverage, handle their day-to-day requests, and ensure that every interaction leaves them feeling a little more confident and secure. You don't need to be an insurance expert to apply; we are looking for someone with a heart for helping people and the willingness to learn how our business makes a difference in our community. If you are looking for a workplace where you can build genuine connections and grow your skills while making a real impact, you will fit right in with our family.

Responsibilities

Answering incoming calls and addressing client inquiries with a smile and helpful spirit.

Processing policy payments and assisting clients with their billing questions.

Updating client account details to ensure all records remain accurate and current.

Serving as the first point of contact for folks who need help navigating their insurance coverage.

Working alongside our local agents to gather documentation for new policies or renewals.

Maintaining a neat and welcoming office atmosphere for every visitor who walks through our door.

Requirements

High school diploma or equivalent.

Strong comfort level with basic computer software and email systems.

Clear and patient communication skills, especially over the phone.

Reliable and punctual for scheduled office hours.

Prior experience in a customer-facing role is helpful, but not required if you have a great attitude.

Interest in learning the insurance industry and obtaining a state license in the future.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities