Customer Service Representative II

LHH is actively seeking a Customer Service Professional for one of our top clients in Van Nuys. This will be a contract to hire opportunity with our client and will report onsite to their office in Van Nuys!
Job Summary

We are seeking a customer-focused professional to join our team in a fast-paced environment. This position serves as a key point of contact for customers and plays an important role in ensuring a seamless experience from initial inquiry through order fulfillment and delivery.

The ideal candidate is organized, responsive, and able to build strong customer relationships while collaborating effectively with internal departments to ensure orders are processed accurately and delivered on time.
Key Responsibilities

• Manage the customer sales cycle from quotation through order fulfillment, including order entry, shipping documentation, invoicing, and customer follow-up.
  
  
• Respond promptly and professionally to customer questions, requests, and inquiries.
  
  
• Build and maintain strong, positive relationships with customers.
  
  
• Identify, address, and resolve customer concerns and issues in a timely manner.
  
  
• Communicate and coordinate with internal departments to ensure customer needs and order requirements are met.
  
  
• Monitor orders and proactively follow up to help ensure accurate and on-time delivery.
  
  
• Serve as a backup for front-desk responsibilities, including answering phones and greeting visitors.
  
  
• Conduct outbound calls to existing and prospective customers to support business development and customer engagement.
  
  
• Develop an understanding of customer needs and proactively identify opportunities to support their current and future requirements.
  
  
• Maintain accurate customer and order information while following established processes and procedures.
  
  
• Exercise sound judgment when addressing routine customer and order-related issues.
  
  

Experience & Skills

• 2-4 years of relevant experience in customer service, sales support, order management, or a related field.
  
  
• Demonstrated knowledge and skills gained through formal training and/or relevant professional experience.
  
  
• Ability to work effectively within established procedures with moderate supervision.
  
  
• Strong organizational, communication, and customer service skills.
  
  
• Ability to identify issues, evaluate relevant information, and make sound decisions using established processes.
  
  
• Comfortable working in a fast-paced environment while managing multiple priorities.
  
  
• Ability to collaborate effectively with customers and internal teams.
  
  

Education

• High school diploma or equivalent required.
  
  

Pay Details: $23.00 to $25.00 per hour

Search managed by: Kaitlynne Hope


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.