Office Manager

Company Description Fix It By Luke is a locally focused service company committed to providing reliable repair and maintenance solutions to residential and commercial customers. The team values clear communication, dependable workmanship, and a positive experience for every client interaction. Operations are centered on efficiency, organization, and timely service delivery. Team members are encouraged to take initiative, support one another, and contribute to an organized and customer-friendly environment.

Role Description The Office Manager role at Fix It By Luke is a full-time, on-site position based in Leo, IN. This role is responsible for overseeing daily office operations, including managing schedules, maintaining records, and coordinating communication between customers, technicians, and leadership. Typical tasks include answering phone calls and emails, greeting visitors, processing work orders and invoices, and ensuring office equipment and supplies are organized and functioning. The Office Manager will also support customer service activities, resolve routine inquiries, and help maintain accurate documentation and reporting. This position requires consistent presence in the office, strong organizational skills, and the ability to prioritize multiple tasks in a fast-paced environment.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal and written interactions with customers and team members.
• Candidates should possess Administrative Assistance and Office Administration skills to manage scheduling, documentation, and day-to-day office workflows.
• Candidates should possess experience with Office Equipment, including basic troubleshooting and maintaining supplies for printers, phones, and computers.
• Candidates should possess Customer Service skills, with the ability to handle inquiries, resolve issues professionally, and create a positive client experience.
• Familiarity with Facebook, LinkedIn, and basic social media content creation is preferred.
• Additional beneficial qualifications include proficiency with office software (e.g., email, spreadsheets, scheduling tools), strong attention to detail, time management skills, and prior experience in an office or service-based environment.
• High school diploma or equivalent required; further education or relevant certifications in business administration or office management are a plus.