Front Desk Manager

How would you like to join a team that truly allows you to serve others? At Nelson Elder Care Law, we are committed to serving families by living our core values every day: Client Committed, Own It, Humbly Confident, Get Stuff Done Right, and Flocking Together. If you value professionalism, compassion, teamwork, and purpose-driven work, this may be the role for you. The Front Desk Administrator plays a critical role in supporting clients and the legal team by managing the office calendar, meeting spaces, and front office operations. This role ensures every client receives a warm welcome and a smooth, organized onboarding experience from the moment they walk through our doors. Please note that this role does require you to be on-site in Marietta, Ga. Responsibilities: As a Front Desk Administrator, you will: • Greet clients, guests, attorneys, and employees with warmth and professionalism • Create a positive and welcoming first impression on behalf of the firm • Ensure visitors are comfortable by offering beverages, snacks, and assistance as needed • Maintain the cleanliness and organization of the front office, entryways, conference rooms, and restrooms • Ensure conference rooms are clean, stocked, and fully functional (furniture, technology, window treatments, and appliances) • Manage and proactively coordinate calendars and meeting rooms to avoid scheduling conflicts • Schedule client calls and meetings, ensuring legal team calendars are accurate and efficient • Prepare and facilitate engagement agreements as directed by the legal team • Accurately process client payments and ensure daily completion • Manage incoming and outgoing mail, deliveries, and packages • Open and maintain client files in the Client Management Software, cloud storage, and physical filing system • Support Client Relationship Managers and legal team members by preparing files and materials for daily meetings • Update tasks and client information in the Client Management Software daily • Perform general administrative and office support duties as needed Qualifications: Required Skills/Abilities: • Ability to multitask in a fast-paced environment. Must be able to maintain a pleasant and calm demeanor under stress/uncertainty • Excellent verbal communication skills • Excellent interpersonal and customer service skills • Strong attention to detail • Basic understanding of administrative and clerical procedures and systems • Proficient with CRM database, Microsoft Office, and Mac OS Compensation: $20.50 hourly

• As a Front Desk Administrator, you will: • Greet clients, guests, attorneys, and employees with warmth and professionalism • Create a positive and welcoming first impression on behalf of the firm • Ensure visitors are comfortable by offering beverages, snacks, and assistance as needed • Maintain the cleanliness and organization of the front office, entryways, conference rooms, and restrooms • Ensure conference rooms are clean, stocked, and fully functional (furniture, technology, window treatments, and appliances) • Manage and proactively coordinate calendars and meeting rooms to avoid scheduling conflicts • Schedule client calls and meetings, ensuring legal team calendars are accurate and efficient • Prepare and facilitate engagement agreements as directed by the legal team • Accurately process client payments and ensure daily completion • Manage incoming and outgoing mail, deliveries, and packages • Open and maintain client files in the Client Management Software, cloud storage, and physical filing system • Support Client Relationship Managers and legal team members by preparing files and materials for daily meetings • Update tasks and client information in the Client Management Software daily • Perform general administrative and office support duties as needed